BU/PRODUCT DESCRIPTION:CVT/ TRACK-IT!, FootprintsPRIMARY ROLES AND RESPONSIBILITY:Ensure cases are worked upon within the agreed SLA/OLATaking ownership of customer issues reported and seeing problems through to resolutionDiagnose and troubleshoot technical issues related to BMC products.Ask...

Position Description:BMC is actively seeking a smart, dynamic Customer Support Manager with a positive can-do mindset to join our team in PuneThe Customer Support Manager will lead a large team of Technical Support Analysts (TSA’s) who provide technical support for different...

DescriptionBMC is actively seeking a smart, dynamic Customer Support Manager with a positive can-do mindset to join our team in Guadalajara, Jalisco, Mexico.The Customer Support Manager will lead a team of Technical Support Analysts (TSA’s) who provide technical support for BMC products and...

BMC is seeking a smart, dynamic individual with a positive can-do mindset to join our team.The Senior Technical Support Analyst (TSA) provides technical support for BMC products and related software products. The BMC TSA will be the primary interface between BMC and our customers, and will...

Escalation Manager The Escalation Manager is responsible for coordinating and orchestrating escalations where there is significant impact to BMC and/or its Customers, ultimately strengthening processes and the value and commitment between BMC and its customers.Purpose:Prevent – Prevent...

Position Description:The Senior Technical Support Analyst is responsible for providing a high-level expertise to software enterprise solutions for external customers. The Job Scope includes troubleshooting issues related to BMC software on multiple operating systems, databases, and networks, to...

Position DescriptionThe Staff Specialist Technical Support Analyst is responsible for providing a high-level expertise to support Monitoring products for Enterprise customers. The Job Scope includes troubleshooting issues related to Monitoring Products on multiple operating systems, databases and...

Position SummaryAs a Senior Technical Support Analyst, you will be responsible for assisting BMC Software customers with their queries and problems with assistance from other Technical Support Analysts and Developers.Senior Technical Support Analysts will typically qualify as...

Position Description – Staff Specialist Technical Support AnalystYou will be responsible for providing intermediate to advanced technical support to assist our global customers to keep their business running using our best-in-class products.ResponsibilitiesProvides courteous, efficient, and...

Business Unit Description:BMC Helix Support Operations – supports and manages hundreds of customers on Helix from across various Public and Private cloud platforms. This position is for support function for Helix ITSM / SmartIT/ Smart Reporting / CMDB/DWP product lines.Primary Roles and...