Roles and Responsibility: This position holds key relationships with the BMC Software Customers, BMC Software Partners and Resellers, Customer Support Managers, Customer Contact Centre Team Leader, Customer Contact Centre Manager, Technical Support Analysts, Software Consultants, Developers and...

EMPLOYER: BMC Software Inc. JOB TITLE: Principal Technical Support Analyst JOB DUTIES: Diagnose & resolve complex issues for customers for installation, troubleshooting & configuration of BMC Remedy App. Coordinate w/ Engineering teams on issue trends & ensuring those issues addressed w/...

Works directly with customers via phone, email, and chat sessions to enhance satisfaction and improve use of products. Responds to customer inquiries regarding products, features, and compatibility. Delivers solutions and implements workarounds by using technical knowledge to troubleshoot and...

Works directly with customers via phone, email, and chat sessions to enhance satisfaction and improve use of products. Responds to customer inquiries regarding products, features, and compatibility. Delivers solutions and implements workarounds by using technical knowledge to troubleshoot and...

Works directly with customers via phone, email, and chat sessions to enhance satisfaction and improve use of products. Responds to customer inquiries regarding products, features, and compatibility. Delivers solutions and implements workarounds by using technical knowledge to troubleshoot and...

Technical Support Analyst for Remedy Helix ITSM Support / Operations Who we are and what do we do? At BMC, transformation is everything. It’s how we bring IT to life for more than 20,000 customers worldwide—82% of the Fortune 500 to be exact. And it’s what energizes our more than 6,000...

Technical Support Analyst for Remedy Helix ITSM Support / Operations Who we are and what do we do? At BMC, transformation is everything. It’s how we bring IT to life for more than 20,000 customers worldwide—82% of the Fortune 500 to be exact. And it’s what energizes our more than 6,000...

BU Description: BMC Helix Support Operations team supports and manages hundreds of customers on Helix from across various Public and Private cloud platforms. This position is for support function for Helix ITSM/ SmartIT /Smart Reporting/ CMDB /DWP product lines. Primary Roles and...

Technical Support Specialist - Remedy ITSM BMC Software - The Multi-Cloud Management Company From core to cloud to edge, BMC delivers the software and services that enable over 10,000 global customers, including 84% of the Forbes Global 100, to thrive in their ongoing evolution to an...

Works directly with customers via phone, email, and chat sessions to enhance satisfaction and improve use of products. Responds to customer inquiries regarding products, features, and compatibility. Delivers solutions and implements workarounds by using technical knowledge to troubleshoot and...