DescriptionBMC is actively seeking a smart, dynamic Customer Support Manager with a positive can-do mindset to join our team in Guadalajara, Jalisco, Mexico.The Customer Support Manager will lead a team of Technical Support Analysts (TSA’s) who provide technical support for BMC products and...

BMC is seeking a smart, dynamic individual with a positive can-do mindset to join our team.The Senior Technical Support Analyst (TSA) provides technical support for BMC products and related software products. The BMC TSA will be the primary interface between BMC and our customers, and will...

Escalation Manager The Escalation Manager is responsible for coordinating and orchestrating escalations where there is significant impact to BMC and/or its Customers, ultimately strengthening processes and the value and commitment between BMC and its customers.Purpose:Prevent – Prevent...

Position Description:The Senior Technical Support Analyst is responsible for providing a high-level expertise to software enterprise solutions for external customers. The Job Scope includes troubleshooting issues related to BMC software on multiple operating systems, databases, and networks, to...

Position DescriptionThe Staff Specialist Technical Support Analyst is responsible for providing a high-level expertise to support Monitoring products for Enterprise customers. The Job Scope includes troubleshooting issues related to Monitoring Products on multiple operating systems, databases and...

Here at BMC we offer a true 24/7 IT support offering to all our end-users. The Level-1 team handle all initial enquiries, any issues which they cannot resolve will be escalated to our Level-2 support teams across the globe. If the issue cannot be resolved and needs local...

Here at BMC we offer a true 24/7 IT support offering to all our end-users. The Level-1 team handle all initial enquiries, any issues which they cannot resolve will be escalated to our Level-2 support teams across the globe. If the issue cannot be resolved and needs local...

Position SummaryAs a Senior Technical Support Analyst, you will be responsible for assisting BMC Software customers with their queries and problems with assistance from other Technical Support Analysts and Developers.Senior Technical Support Analysts will typically qualify as...

COMPANY DESCRIPTION:BMC helps customers run and reinvent their businesses in the digital age by tackling their IT management challenges, championing their innovation, and celebrating their success. Every BMC employee has the potential to have a tremendous impact on customer success—and when...

JOB DESCRIPTION:A customer facing role that will provide Level 2 technical support for Control-M Workload Automation Software. You will be working directly with experienced system administrators and DBA's both via e-mail and phone.This is a challenging job for anyone who likes to solve...