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Basic Information

Job Name
Principal Business Process Mgr - India
Country
India
State
IN_Maharashtra
City
Pune
Date Published
30-Jun-2026
Job ID
47190
Travel
You may occasionally be required to travel for business
Looking for details about our benefits? You can learn more about them by clicking HERE

Description and Requirements

CareerArc Code
CA-JF
Hybrid: #LI-Hybrid
BMC empowers nearly 80% of the Forbes Global 100 to accelerate business value, faster than humanly possible. Our industry-leading portfolio unlocks human and machine potential to drive business growth, innovation, and sustainable success. BMC does this in a simple and optimized way by connecting people, systems, and data that power the world’s largest organizations so they can seize a competitive advantage.
Join BMC as a Manager – Service Management Office (SMO) to drive enterprise-scale IT service excellence. This role sits at the core of IT operations, owning ITIL governance, service resilience (DR/BCP), CMDB integrity, and tooling enablement through BMC Helix. You will lead critical transformation initiatives to improve service reliability, compliance, and operational efficiency while influencing stakeholders across IT, Security, and Business functions.
Here is how, through this exciting role, YOU will contribute to BMC's and your own success:
  • Own and govern Incident, Problem, Change, and Configuration Management (CMDB) aligned to ITIL best practices
  • Drive SLA adherence, service availability, and continuous service improvement (CSI) initiatives
  • Lead root cause analysis (RCA) and proactive problem management to reduce repeat incidents
  • Govern Change Advisory Board (CAB) to ensure risk-controlled deployments
  • Maintain CMDB accuracy, service mapping, and discovery integrity
  • Oversee Software Asset Management (SAM) and enterprise-wide license compliance
  • Own Disaster Recovery (DR), IT Service Continuity (ITSCM), and cyber recovery readiness including drills and execution
  • Drive vendor performance, audits, and compliance governance
  • Optimize BMC Helix ITSM platform (Incident, Change, CMDB, Digital Workplace)
  • Enable automation, reporting, and analytics for service performance
  • Lead, mentor, and influence cross-functional teams; provide executive-level service reporting
To ensure you’re set up for success, you will bring the following skillset & experience:
  • 10–14 years of IT experience; 5+ years in ITSM/SMO leadership roles in enterprise environments
  • Strong expertise in ITIL processes (Incident, Problem, Change, CMDB)
  • Hands-on experience with BMC Helix or similar ITSM platforms
  • Proven experience in CMDB design, service mapping, and discovery tools
  • Deep understanding of Disaster Recovery, Business Continuity, and Cyber Recovery frameworks
  • Experience in risk, audit, compliance, and governance frameworks
  • Strong exposure to Software Asset & License Management (SAM)
  • Ability to drive automation, dashboards, and service analytics
  • Demonstrated leadership, stakeholder management, and organizational change capability
  • Bachelor’s degree in Computer Science / IT (or related field)

Whilst these are nice to have, our team can help you develop in the following skills:
  • Advanced certifications: ITIL Managing Professional (MP), ITIL Practitioner
  • BMC Helix ITSM certifications or equivalent tooling expertise
  • Exposure to ISO standards (ISO 20000, ISO 22301, ISO 27001)
  • Certifications in Service Continuity, Disaster Recovery, and Cloud (AWS/Azure)
  • Advanced capabilities in automation, AI-driven ITSM, and predictive service operations

Our commitment to you! 

 

BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU! 


If after reading the above, You’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas! 

 

BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender,  gender expression,  gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran.  If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.
At BMC we believe in pay transparency and have set the midpoint of the salary band for this role at 4,700,000 INR. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs. 

The salary listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits.

We are committed to ensuring that our employees are paid fairly and equitably, and that we are transparent about our compensation practices. 




(Returnship@BMC)

Had a break in your career? No worries. This role is eligible for candidates who have taken a break in their career and want to re-enter the workforce. If your expertise matches the above job, visit to https://bmcrecruit.avature.net/returnship know more and how to apply.

Min salary
3,525,000
Mid point salary
4,700,000
Max salary
5,875,000
Min Salary - NEW
3,525,000
Max Salary - NEW
5,875,000