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Basic Information

Job Name
Staff Sales Operations Analyst - India
Country
India
State
IN_Maharashtra
City
Pune
Date Published
23-Apr-2026
Job ID
46673
Travel
You may occasionally be required to travel for business
Looking for details about our benefits? You can learn more about them by clicking HERE

Description and Requirements

CareerArc Code
CA-SG
#LI-SG1
Hybrid: #LI-Hybrid
This Is Helix. Powered by You.

At BMC Helix, we don’t do ordinary. We’re the AI-native engine behind the world’s most forward-thinking IT organizations, helping them focus on what matters most. What are we passionate about? We're here to reset the economics of enterprise IT and help others realize the ROI of AI.

We are a mix of curious minds, creative thinkers, and courageous builders who believe tech should change the game—not just play it. We celebrate wins, support each other, and laugh a lot.

We are the change makers. With decades of leadership and established trust in IT service and operations management, we’re scaling with purpose—through organic innovation, strategic acquisitions, and relentless R&D. Our open-first Agentic AI platform empowers autonomous agents to drive real outcomes with speed, accountability, and precision.

We are laser-focused on delivering real value to our customers by accelerating innovation and the application of applying agentic AI in digital service and operations management for IT organizations around the world.
BU Description:
We are the Automation & Analytics team under Operations that drives competitive advantage for Helix by enabling recurring revenue growth, customer centricity, operational efficiency and transformation through actionable insights, focused operational execution, and obsessive value realization.

Role Summary:
We are seeking an experienced Salesforce Administrator to manage, optimize, and scale our Salesforce platform to support Sales, Operations, Marketing, and Customer Success. This role will focus on system configuration, process automation, data integrity, custom development, reporting, and cross-functional collaboration to drive business efficiency and growth.

Key Responsibilities:
  • Own end-to-end Salesforce administration including user management, roles, profiles, and security 
  • Configure and maintain objects, fields, page layouts, validation rules, flows, and approval processes 
  • Optimize Salesforce Lightning experience to improve usability and adoption 
  • Establish governance, best practices, and change control processes 
  • Design and implement scalable automation using Flows and declarative tools 
  • Identify inefficiencies in lead-to-revenue processes and drive standardization across Sales, Marketing, and Customer Success 
  • Ensure data integrity through audits, de-duplication, and data management; manage data imports and migrations 
  • Support and enhance integration with external systems using APIs (REST/SOAP) 
  • Build reports and dashboards; deliver insights on pipeline, forecasting, and revenue performance 
  • Leverage AI capabilities (e.g., Einstein, predictive insights) to improve forecasting accuracy, pipeline visibility, and operational efficiency 
  • Manage releases (sandboxes, deployments), provide Tier 2/3 support, monitor system performance, and collaborate with stakeholders to deliver scalable solutions and user enablement
Required Skills & Experience:
  • 6+ years of hands-on experience as a Salesforce Administrator 
  • Strong experience supporting Sales Operations / Revenue Operations functions 
  • Proven track record of managing and scaling large Salesforce environments 
  • Deep expertise in Salesforce Sales Cloud (Service Cloud exposure is a plus) 
  • Strong hands-on experience with Flows, Validation Rules, and Approval Processes 
  • Advanced skills in building Reports & Dashboards for business insights 
  • Solid understanding of data management, governance, and data quality practices 
  • Working knowledge of Apex (triggers, debugging) and platform capabilities 
  • Experience with integrations and APIs (REST/SOAP) 
  • Salesforce Administrator Certification (mandatory) 
Nice-to-Haves:
  • Advanced Admin or Platform App Builder Certification (preferred)
  • Experience with tools such as LinkedIn Sales Navigator, TechTarget, HubSpot, ZoomInfo, or similar sales and marketing ecosystem platforms 
  • Exposure to Salesforce Einstein / AI capabilities for forecasting, predictive insights, and pipeline optimization
  • Familiarity with Salesforce release management processes, including sandbox usage, deployments, and version control concepts 
  • Understanding of system governance, change management practices, and basic IT service management principles
Soft Skills:
  • Strong analytical and problem-solving skills 
  • Excellent communication and stakeholder management abilities 
  • Ability to work cross-functionally with technical and non-technical teams 
  • High ownership and ability to drive initiatives independently

Why Work Here? Because You’ll Matter.​

We’re not hiring for roles—we’re hiring for impact. At Helix, you’ll solve hard problems, build smart solutions, and work with people who challenge and champion you. You’ll see your ideas come to life—and your work make a difference.​

We believe in trust, transparency, and grit. Our culture is inclusive, flexible, and built for people who want to stretch themselves - and support others doing the same.  Whether you’re remote or in-office, you’ll find space to show up fully and contribute meaningfully. You won’t be boxed in—you’ll be backed up.​

Make Your Mark At Helix​

If Helix excites you but you're unsure if you meet every qualification, apply anyway. We value diverse perspectives and believe the best ideas come from everywhere.​

EEOC Statement

Helix is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender,  gender expression,  gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status asa protected veteran.  If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.
At BMC we believe in pay transparency and have set the midpoint of the salary band for this role at 2,117,800 INR. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs. 

The salary listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits.

We are committed to ensuring that our employees are paid fairly and equitably, and that we are transparent about our compensation practices. 




(Returnship@BMC)

Had a break in your career? No worries. This role is eligible for candidates who have taken a break in their career and want to re-enter the workforce. If your expertise matches the above job, visit to https://bmcrecruit.avature.net/returnship know more and how to apply.

Min salary
1,588,350
Mid point salary
2,117,800
Max salary
2,647,250
Min Salary - NEW
1,588,350
Max Salary - NEW
2,647,250