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Basic Information

Job Name
Sr Assoc Consultant - India
Date Published
27-Jan-2026
Job ID
46290
Travel
You may occasionally be required to travel for business
Looking for details about our benefits? You can learn more about them by clicking HERE

Description and Requirements

CareerArc Code
CA-PC
Onsite: #LI-Onsite
This Is Helix. Powered by You.

At BMC Helix, we don’t do ordinary. We’re the AI-native engine behind the world’s most forward-thinking IT organizations, helping them focus on what matters most. What are we passionate about? We're here to reset the economics of enterprise IT and help others realize the ROI of AI.

We are a mix of curious minds, creative thinkers, and courageous builders who believe tech should change the game—not just play it. We celebrate wins, support each other, and laugh a lot.

We are the change makers. With decades of leadership and established trust in IT service and operations management, we’re scaling with purpose—through organic innovation, strategic acquisitions, and relentless R&D. Our open-first Agentic AI platform empowers autonomous agents to drive real outcomes with speed, accountability, and precision.

We are laser-focused on delivering real value to our customers by accelerating innovation and the application of applying agentic AI in digital service and operations management for IT organizations around the world.
GSD (Global Services Delivery) is a global delivery organisation responsible for delivering BMC Helix solutions to our customers worldwide. It provides a unique opportunity to meet customers and solve their business problem by consultative approach. This group is responsible for managing the latest BMC technologies and making sure customers get the maximum value from their investment.    

AMS Consultant - The Application Managed Services Consultant will provide consultative operational services, including technical post-implementation/go-live services for enterprise software solutions for BMC’s worldwide customers. The Consultant must be able to multitask in a fast-paced environment since they will be working on incidents, problems, releases, patching, upgrades, and integrations simultaneously.

Here is how, through this exciting role, YOU will contribute to BMC Helix's and your own success:
  • Provide L2/L3 operational support on BMC Discovery as per agreed SLAs.
  • Responsible for leading and/or participating in small teams comprised of BMC, partner and customer resources at client sites to deliver required outcomes and produce additional business with BMC clients.
  • Maintain BMC Discovery platform availability as per the agreed availability commitment
  • Understands how to apply technology to improve the operational effectiveness or efficiency of specific functions or applications.
  • Customise and configure BMC Discovery capabilities in a complex Cluster Env.
  • Recommend & plan upgrades/patches and roll out of new features
  • Integrate BMC products to each other and third-party applications.
  • Improve the quality and efficiency of the solutions delivered to BMC clients as a means to improve BMC business margins.
  • Accountable to client for achieving specific outcomes by delivering services as directed by the project manager and technical lead.
  • Ability to transfer knowledge of the BMC approach to business service management.
To ensure you’re set up for success, you will bring the following skillset & experience:
  • Extensive experience in the Administration and configuration of BMC Discovery Applications, Integrations, Customizations.
  • Candidate must possess an Engineering /Computer Science Bachelor’s Degree. 
  • Should have min 6-9 Years of relevant experience on BMC Helix ITSM Remedy/CMDB.
  • Should have worked in Applications Managed Services and Consulting Services environment
  • Extensive experience with installing and maintaining Discovery ADDM within a high distributed (Cluster) complex environment
  • Strong Experience with application modelling and Discovery Integration with Remedy CMDB
  • Expert knowledge in developing TPL's scripts (Technology Pattern Language) to enhance discovery data quality
  • Scripting knowledge (Unix, Perl, SQL, TPL)
  • Strong understanding of Discovery reporting, query language and export APIs
  • Excellent organisation and communication (both written and oral) skills
  • Able to work both autonomously and in teams, with Self-starter and good decision-making skills
  • Strong analytical skills with a methodical approach to fault resolution
  • Good knowledge of Cloud Technologies, networking and database concepts
  • Well organized with a positive attitude, ability to work in customer facing env & should be able to communicate with Customers, Vendors, and other internal groups as required.
  • Exercises independent judgment within broadly defined practices and policies in selecting methods, techniques and evaluation criteria for obtaining results.
  • Effective communication skills in English.
  • Willing to work in shifts , weekend and on-call support will be required. 

Why Work Here? Because You’ll Matter.​

We’re not hiring for roles—we’re hiring for impact. At Helix, you’ll solve hard problems, build smart solutions, and work with people who challenge and champion you. You’ll see your ideas come to life—and your work make a difference.​

We believe in trust, transparency, and grit. Our culture is inclusive, flexible, and built for people who want to stretch themselves - and support others doing the same.  Whether you’re remote or in-office, you’ll find space to show up fully and contribute meaningfully. You won’t be boxed in—you’ll be backed up.​

Make Your Mark At Helix​

If Helix excites you but you're unsure if you meet every qualification, apply anyway. We value diverse perspectives and believe the best ideas come from everywhere.​

EEOC Statement

Helix is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender,  gender expression,  gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status asa protected veteran.  If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.
Min salary
1,588,350

Why Work Here? Because You’ll Matter.​

We’re not hiring for roles—we’re hiring for impact. At Helix, you’ll solve hard problems, build smart solutions, and work with people who challenge and champion you. You’ll see your ideas come to life—and your work make a difference.​

We believe in trust, transparency, and grit. Our culture is inclusive, flexible, and built for people who want to stretch themselves - and support others doing the same.  Whether you’re remote or in-office, you’ll find space to show up fully and contribute meaningfully. You won’t be boxed in—you’ll be backed up.​

Make Your Mark At Helix​

If Helix excites you but you're unsure if you meet every qualification, apply anyway. We value diverse perspectives and believe the best ideas come from everywhere.​

EEOC Statement

Helix is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender,  gender expression,  gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status asa protected veteran.  If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

Mid point salary
2,117,800
Max salary
2,647,250
Min Salary - NEW
1,588,350
Max Salary - NEW
2,647,250