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Basic Information

Job Name
Partner Operations Analyst - India
Country
India
State
Maharashtra
City
Pune
Date Published
08-Dec-2025
Job ID
46096
Travel
up to 10%
Looking for details about our benefits? You can learn more about them by clicking HERE

Description and Requirements

CareerArc Code
CA_UT
#LI-UT1
Hybrid: #LI-Hybrid
This Is Helix. Powered by You.

At BMC Helix, we don’t do ordinary. We’re the AI-native engine behind the world’s most forward-thinking IT organizations, helping them focus on what matters most. What are we passionate about? We're here to reset the economics of enterprise IT and help others realize the ROI of AI.

We are a mix of curious minds, creative thinkers, and courageous builders who believe tech should change the game—not just play it. We celebrate wins, support each other, and laugh a lot.

We are the change makers. With decades of leadership and established trust in IT service and operations management, we’re scaling with purpose—through organic innovation, strategic acquisitions, and relentless R&D. Our open-first Agentic AI platform empowers autonomous agents to drive real outcomes with speed, accountability, and precision.

We are laser-focused on delivering real value to our customers by accelerating innovation and the application of applying agentic AI in digital service and operations management for IT organizations around the world.

Staff Partner Operations Analyst will be responsible for leading critical initiatives like the Business Investment Funds, Teaming and Co-Sell Programs for Helix Channel COE. You will also be providing remote partner support for the WW Partner Managers. Support a variety of channel partners including distributors & value-added resellers (VARs) & coordinate product and sales training for channel partners’ sales force. Review certification / badging with partners.

The objectives for this role will be to ensure high quality service delivery, improve transaction velocity, and drive automation and adoption of AI and optimization in day-to-day work along with increased coverage of our partner community.
Here is how, through this exciting role, YOU will contribute to BMC's and your own success:

Interact with BMC Helix Channel Sales, Direct Sales and BMC Helix VAR partners to help drive new channel opportunities.  Assists BMC Teams in the sales process with the following responsibilities:

Channel Partner Support:

•         Own the WW Business Investment Funds, Teaming, Co-Sell Programs

•             End to End Ownership of Partner agreements/system execution and renewals

•         Act as back-up and ensure business continuity for the Channel COE Team

Channel Sales Support

•             Review Partner Deal Registration leads in BMC’s PRM (partner hub) system

•             Drive revenue and close opportunities by providing operational support in conjunction with indirect sales channel partners.

Partner Onboarding and Enablement

•             New Partner Onboarding Plan development and execution along with Channel Managers

•             Managing Certification / badging for partners

•             Follow-up on Partner Enablement plan execution

•             Support partners on access to the various BMC sites, login issues, login access, etc. and training partners on BMC site layout and usage

Reporting and System Updates

•             Follow-up on Partner reports submissions, like Forecast report, Partner Enablement tracker report, etc. and meeting deadlines, as per the geo requirements

•             Update SFDC, for any required updates

•             Data Integrity and Sanity Checks

Relationship Management

•             Work with various internal and external teams involved in supporting partner transactions, including: 

o    VAR Partners

o    BMC Helix Partner Managers

o    BMC Helix Channel Operations

o    Order management etc.

o    Accounts

o    BMC Helix Vendors


To ensure you are set up for success, you will bring the following skillset & experience: 
  • 4-5 years of experience in channel partner management, preferably in the IT products or SaaS industry.
  • A self-starter with a strong sense of ownership and accountability. The candidate should be ready to own the assigned region end-to-end, proactively support partner managers, and does what it takes to drive results. Should be agile, proactive, a team player, and someone who takes initiative to lead, support others, and create joint success stories. A “doer” with a strong drive to succeed and grow within the organization.
  • Excellent fluency in English language, both written and verbal communications.
  • Ability to independently and effectively multitask in a dynamic matrix environment and participate, contribute, and in some cases, lead to multiple efforts with stakeholders across the globe Use of automation in channel operations or AI tools in channel Operations will be a huge added advantage

Why Work Here? Because You’ll Matter.​

We’re not hiring for roles—we’re hiring for impact. At Helix, you’ll solve hard problems, build smart solutions, and work with people who challenge and champion you. You’ll see your ideas come to life—and your work make a difference.​

We believe in trust, transparency, and grit. Our culture is inclusive, flexible, and built for people who want to stretch themselves - and support others doing the same.  Whether you’re remote or in-office, you’ll find space to show up fully and contribute meaningfully. You won’t be boxed in—you’ll be backed up.​

Make Your Mark At Helix​

If Helix excites you but you're unsure if you meet every qualification, apply anyway. We value diverse perspectives and believe the best ideas come from everywhere.​

EEOC Statement

Helix is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender,  gender expression,  gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status asa protected veteran.  If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.​


BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.
At BMC we believe in pay transparency and have set the midpoint of the salary band for this role at 1,180,000 INR. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs. 

The salary listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits.

We are committed to ensuring that our employees are paid fairly and equitably, and that we are transparent about our compensation practices. 




(Returnship@BMC)

Had a break in your career? No worries. This role is eligible for candidates who have taken a break in their career and want to re-enter the workforce. If your expertise matches the above job, visit to https://bmcrecruit.avature.net/returnship know more and how to apply.

Min salary
885,000

Why Work Here? Because You’ll Matter.​

We’re not hiring for roles—we’re hiring for impact. At Helix, you’ll solve hard problems, build smart solutions, and work with people who challenge and champion you. You’ll see your ideas come to life—and your work make a difference.​

We believe in trust, transparency, and grit. Our culture is inclusive, flexible, and built for people who want to stretch themselves - and support others doing the same.  Whether you’re remote or in-office, you’ll find space to show up fully and contribute meaningfully. You won’t be boxed in—you’ll be backed up.​

Make Your Mark At Helix​

If Helix excites you but you're unsure if you meet every qualification, apply anyway. We value diverse perspectives and believe the best ideas come from everywhere.​

EEOC Statement

Helix is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender,  gender expression,  gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status asa protected veteran.  If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.​


Mid point salary
1,180,000
Max salary
1,475,000
Min Salary - NEW
885,000
Max Salary - NEW
1,475,000