Basic Information

Country

Mexico

State

Jalisco

City

Guadalajara

Date Published

31-Mar-2023

Job ID

36813

Travel Amount

None

Description and Requirements

#LI-OG1

"At BMC trust is not just a word - it's a way of life!" We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud!  We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation! 

BMC helps customers run and reinvent their businesses in the digital age by tackling their IT management challenges, championing their innovation, and celebrating their success.
Every BMC employee has the potential to have a tremendous impact on customer success—and when customers thrive, we all do.

BMC offers bold and fearless career-seekers like you the opportunity to expand your skills, your network, and your horizons as you work to enable customer growth and innovation every day. You will be surrounded by peers who inspire you, drive you, support you, and make you laugh out loud, in an environment that fosters individuality, respect, and personal ambition.

Responsibilities

Helix Cloud Service Monitoring using BMC Software Tooling via Alerting systems
Primary point of contact for impact situations and escalation for wider team engagement.
Ensure communications are taking place on regular intervals to customer/internal/external stakeholders.
Provide Tier 2 level troubleshooting and isolation of application events.

Ability to quickly assess the business and technical situation and enabled to make decisions
Adept at both English verbal and written communication
Ensure accuracy for all scheduled reports within Operations and proactively.
Initiate corrective actions by opening tickets in the queue of the appropriate teams.
Team player which includes mentoring and knowledge sharing across the team.

Proactively identify opportunities for improvement and offer/create viable recommendations/options.

Skills Required

Excellent written and verbal communication skills
Minimum of 5-8 years' experience in a cloud-based or IT industry equivalent.
Emphasis primarily Kubernetes-K8, Rancher, Linux, Database MSSQL and Postgres.

Troubleshooting skills with considerable depth and experience
Experience working at a Help Desk, Technical Call Center, NOC or equivalent environment.
Knowledge and understanding of BMC-Remedy Products is an added advantage
Directory Service/LDAP, specifically Active Directory/SAML but not essential
Networking experience desired: working knowledge of TCP/IP, SNMP, firewall, proxy, etc.

Knowledge and understanding of BMC-Remedy Products is an added advantage
ITIL (Information Technology Infrastructure Library) foundation certification is a plus.

Our commitment to you! • BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU! • If after reading the above, You’re Unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas! It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, creed, sex, age, sexual orientation, national origin, disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, disabled veteran or status as a protected veteran, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

Min salary

387,000

Max salary

645,000