Technology Solutions Specialist

Basic Information

Country

Mexico

State

Jalisco

City

Guadalajara

Date Published

28-Sep-2022

Job ID

35274

Travel Amount

None

Description and Requirements

#LI-OG1
BMC helps customers run and reinvent their businesses in the digital age by tackling their IT management challenges, championing their innovation, and celebrating their success.
Every BMC employee has the potential to have a tremendous impact on customer success—and when customers thrive, we all do.

BMC offers bold and fearless career-seekers like you the opportunity to expand your skills, your network, and your horizons as you work to enable customer growth and innovation every day. You will be surrounded by peers who inspire you, drive you, support you, and make you laugh out loud, in an environment that fosters individuality, respect, and personal ambition.

Responsibilities 

  • Helix Cloud Service Monitoring using BMC Software Tooling via Alerting systems 

  • Primary point of contact for impact situations and escalation for wider team engagement. 

  • Ensure communications are taking place on regular intervals to customer/internal/external stakeholders. 

  • Provide Tier 2 level troubleshooting and isolation of application events. 

  • Ability to quickly assess the business and technical situation and enabled to make decisions 

  • Adept at both English verbal and written communication 

  • Ensure accuracy for all scheduled reports within Operations and proactively. 

  • Initiate corrective actions by opening tickets in the queue of the appropriate teams. 

  • Team player which includes mentoring and knowledge sharing across the team. 

  • Proactively identify opportunities for improvement and offer/create viable recommendations/options. 

Skills Required 

  • Excellent written and verbal communication skills 

  • Minimum of 5-8 years' experience in a cloud-based or IT industry equivalent. 

  • Emphasis primarily Kubernetes-K8, Rancher, Linux, Database MSSQL and Postgres. 

  • Troubleshooting skills with considerable depth and experience 

  • Experience working at a Help Desk, Technical Call Center, NOC or equivalent environment. 

  • Knowledge and understanding of BMC-Remedy Products is an added advantage 

  • Directory Service/LDAP, specifically Active Directory/SAML but not essential 

  • Networking experience desired: working knowledge of TCP/IP, SNMP, firewall, proxy, etc. 

  • Knowledge and understanding of BMC-Remedy Products is an added advantage 

  • ITIL (Information Technology Infrastructure Library) foundation certification is a plus.     

 



It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, age, national origin, physical or mental disability, history of disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, sexual orientation, veteran status, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors. 

BMC will never ask for payment in exchange for employment.

If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.