Technical Support Analyst
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Description and Requirements
"At BMC trust is not just a word - it's a way of life!"
Step into a role that not only leverages your technical expertise but also broadens your horizons within the dynamic world of IT Automation. As a Technical Support Analyst at BMC, you'll be at the forefront of integrating cutting-edge technologies like Big Data, cloud-based platforms, and mobile applications. Your skills will directly enhance our customer relationships through world-class service and proactive support, ensuring customer delight at every interaction.
At BMC, we blend the stability of proven market leadership with the vitality of a startup. Here, you're not just joining a company; you're embracing an opportunity to be more and do more.
In your role, you will:
- Work on complex system-level problems across Windows or Linux/Unix platforms, as well as application layer issues and network communications.
- Work directly with Research and Development to address intricate support challenges, enhancing our solutions and your own technical acumen.
- Find solutions and build knowledge bases that contribute to our collective learning and customer success.
To ensure you’re set up for success, you will bring the following skillset & experience:
- Previous experience supporting software products in a software company environment, with demonstrable knowledge of support processes and procedures, as well as a proven ability to design practical solutions to technical support problems.
- Experience with Linux/Unix platforms.
- Familiarity with databases like Oracle, PostgreSQL, and MS SQL Server.
- Motivated and collaborative with a "whatever it takes" attitude.
- Ability to duplicate a customer's specific software error to define the cause.
- Strong spoken and written communication skills for answering technical questions and customer follow-up.
Whilst these are nice to have, our team can help you develop in the following skills:
- with Control-M Workload Automation.
- of shell scripting languages such as Korn Shell, PowerShell, Perl, or Bash.
- of Java application servers such as Weblogic, WebSphere, and Tomcat.
- debugging with software development tools.
Our commitment to you!
BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU!
If after reading the above, You’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!
BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.
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