Technical Support Analyst

Basic Information

Country:

Portugal

State:

NA

City:

Lisbon

Date Published:

09-May-2024

Job ID:

41860

Travel:

You may occasionally be required to travel for business

Description and Requirements

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"At BMC trust is not just a word - it's a way of life!" 



We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud!  


We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation! 
Customer Success brings the transcendent customer experience to life by empowering customers to achieve the value and impact of their BMC investments. Customer Success accelerates core business outcomes, mitigates risk, cultivates relationships, removes friction, and improves customer experience. No better team to join when customer centricity is at the heart of BMC's strategy! 

Step into a role that not only leverages your technical expertise but also broadens your horizons within the dynamic world of IT Automation. As a Technical Support Analyst at BMC, you'll be at the forefront of integrating cutting-edge technologies like Big Data, cloud-based platforms, and mobile applications. Your skills will directly enhance our customer relationships through world-class service and proactive support, ensuring customer delight at every interaction.


At BMC, we blend the stability of proven market leadership with the vitality of a startup. Here, you're not just joining a company; you're embracing an opportunity to be more and do more.


In your role, you will:

  • Work on complex system-level problems across Windows or Linux/Unix platforms, as well as application layer issues and network communications.
  • Work directly with Research and Development to address intricate support challenges, enhancing our solutions and your own technical acumen.
  • Find solutions and build knowledge bases that contribute to our collective learning and customer success.

To ensure you’re set up for success, you will bring the following skillset & experience:

  • years’ experience supporting software products in a software company environment, with demonstrable knowledge of support processes and procedures, as well as a proven ability to design practical solutions to technical support problems.
  • motivated and collaborative, whatever it takes attitude.
  • to duplicate a customer's specific software error in order to define the cause.
  • and written communication skills for answering technical questions, and customer follow-up.
  • in Linux/Unix and SQL.
  • of databases like Oracle, PostgreSQL & MS SQL Server.


Whilst these are nice to have, our team can help you develop in the following skills:

  • with Control-M Workload Automation.
  • of shell scripting languages such as Korn Shell, PowerShell, Perl, or Bash.
  • of Java application servers such as Weblogic, WebSphere, and Tomcat.
  • debugging with software development tools.
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Our commitment to you! 

 

BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU! 


If after reading the above, You’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas! 

 

BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender,  gender expression,  gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran.  If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.