Skip to content

Basic Information

Job Name
Technical Supp Analyst - India
Country
India
State
Maharashtra
City
Pune
Date Published
23-Jul-2025
Job ID
45349
Travel
You may occasionally be required to travel for business
Looking for details about our benefits? You can learn more about them by clicking HERE

Description and Requirements

CareerArc Code
CA-JF
Hybrid: #LI-Hybrid

"At BMC trust is not just a word - it's a way of life!" 



We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud!  


We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation! 
We are looking for a dynamic and customer-focused Service Desk Analyst to join our IT team. The ideal candidate will be a tech-savvy individual with a strong understanding of Windows, macOS, Office 365, VPN, and MDM technologies. You will play a crucial role in delivering world-class IT support to internal users and helping us maintain operational excellence.

Here is how, through this exciting role, YOU will contribute to BMC's and your own success:
  • Provide first- and second-level IT support via phone, email, chat, and ticketing tools.
  • Troubleshoot and resolve issues related to:
  • Windows and macOS systems
  • Office 365 applications (Teams, Outlook, SharePoint, OneDrive, etc.)
  • VPN connectivity and network access
  • Mobile Device Management (e.g., Intune, JAMF, AirWatch)
  • Install, configure, and maintain software and hardware for laptops, desktops, and mobile devices.
  • Administer Active Directory user management (password resets, account unlocks, group policies).
  • Escalate complex issues to appropriate teams with complete technical context.
  • Maintain accurate records of all user interactions and issue resolutions in the ITSM system.
  • Monitor key infrastructure services (disk space, backup status, system health) using standard tools.
  • Contribute to the knowledge base and help develop documentation for recurring issues.
  • Participate in onboarding and offboarding processes from an IT support perspective.
  • Follow ITIL-aligned best practices for incident, request, and problem management.
  • Proactively identify opportunities for automation or improvement in support processes.

To ensure you’re set up for success, you will bring the following skillset & experience:
  • 2–5 years of experience in a similar Service Desk or IT Support role.
  • Graduate in any discipline.
  • Proficiency in supporting:
  • Windows 10/11 and macOS environments
  • Microsoft 365 suite (Exchange Online, Teams, SharePoint)
  • VPN technologies (Cisco AnyConnect, FortiClient, etc.)
  • MDM platforms (Microsoft Intune, JAMF, Workspace ONE)
  • Basic understanding of networking concepts: DNS, DHCP, TCP/IP.
  • Familiarity with ITSM tools (Jira, BMC Helix, etc.)
  • Strong analytical and troubleshooting skills with a keen attention to detail.
  • Excellent communication and customer service skills.
  • Ability to prioritize tasks in a fast-paced environment.
Whilst these are nice to have, our team can help you develop in the following skills:
  • Familiarity with Agentic AI tools and how they can be leveraged to enhance service desk efficiency and ticket resolution.
  • Exposure to Endpoint Detection and Response (EDR) tools like CrowdStrike, SentinelOne.
  • Awareness of Zero Trust Security principles and Identity Access Management (IAM).
  • Hands-on with automation scripts (PowerShell, Bash) is a plus.
  • Understanding of cloud platforms (Azure/AWS) and basic monitoring tools (Datadog, PRTG, Zabbix).
  • Familiarity with Self-Service Portals and AI-based ticket triaging systems.
  • ITIL v4 Foundation certification is a plus.

Our commitment to you! 

 

BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU! 

 

If after reading the above, You’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas! 

 

BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender,  gender expression,  gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran.  If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.
At BMC we believe in pay transparency and have set the midpoint of the salary band for this role at 1,180,000 INR. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs. 

The salary listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits.

We are committed to ensuring that our employees are paid fairly and equitably, and that we are transparent about our compensation practices. 




(Returnship@BMC)

Had a break in your career? No worries. This role is eligible for candidates who have taken a break in their career and want to re-enter the workforce. If your expertise matches the above job, visit to https://bmcrecruit.avature.net/returnship know more and how to apply.

Min salary
885,000

Our commitment to you! 

 

BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU! 

 

If after reading the above, You’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas! 

 

BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender,  gender expression,  gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran.  If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

Mid point salary
1,180,000
Max salary
1,475,000
Min Salary - NEW
885,000
Max Salary - NEW
1,475,000