Basic Information

Country:

India

State:

Maharashtra

City:

Pune

Date Published:

15-Mar-2024

Job ID:

41291

Travel:

You may occasionally be required to travel for business

Description and Requirements

#LI-SG1

"At BMC trust is not just a word - it's a way of life!"

We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud! 

We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation! 

Position Description:

We are Support Services Team, responsible for operations in Back-office modules including Oracle EBS and Zuora (Billing & Revenue) modules.

As support analyst one will support Oracle Apps Custom module and Zuora - Billing & Revenue modules from India. The team is combination of Oracle Apps & Zuora techno-functional consultants, supporting customer reported issues. Direct interaction with customers across the globe for issue resolutions.

Primary Roles and Responsibilities:

• Good understanding of Quote to cash modules.

• Provide technical Support to customer issues on Oracle Custom modules.

• Analyze and debug technical issues based on Oracle Forms, Reports and PL/SQL

• Ability to understand the business processes and technical architecture for overall suite.

• Ability to complete work within the given timelines.

• Familiar with ITIL framework and agile practices.

• Willingness to work in shifts and extended hours as and when required.

• Troubleshoots and resolves escalated tickets and communicates the solution to customers issues via the ticketing system.

• Must be able to communicate effectively, both verbally and in writing.

• Be able to work independently with minimum supervision.

• Identify, resolve, and/or escalate issues to leadership as and when required.

Experience/ Qualifications:

- 2-4 years of experience in technical support

- Good understanding of Support methodology including ITIL

- Should be able to work in rotational shifts (General and afternoon 3:00 PM). 24x7 coverage during Quarter end.

- Good written/verbal communication skills to be able to front-end customers

- Strong analytical & debugging skills.

Good to have:

- Zuora Billing and Revenue modules.

- Good knowledge of Oracle Forms, Reports and SQL/PLSQL

- Good understanding of RICE components.

- Good knowledge on Oracle Q2C track including customizations.

- Knowledge in Oracle EBS base apps - Account Receivables will be added advantage for the position

Our commitment to you!

BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU!

If after reading the above, You’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!

BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.

At BMC we believe in pay transparency and have set the midpoint of the salary band for this role at 1,167,000 INR. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs.

The salary listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits.

We are committed to ensuring that our employees are paid fairly and equitably, and that we are transparent about our compensation practices.

(Returnship@BMC)

Had a break in your career? No worries. This role is eligible for candidates who have taken a break in their career and want to re-enter the workforce. If your expertise matches the above job, visit to https://bmcrecruit.avature.net/returnship know more and how to apply.

Min salary

875,250

Mid point salary

1,167,000

Max salary

1,458,750