Sql Technical Support Analyst

Basic Information

Country

India

State

Maharashtra

City

Pune

Date Published

18-Nov-2021

Job ID

32028

Travel Amount

None

Description and Requirements

BU Description:

As support analyst you will be part of BI technical support team, supporting MicroStrategy, ETL, Informatica and other BI tools implemented across 42 countries being supported from India. The team is combination of Oracle Apps and BI Technical consultants supporting customer issues directly. Direct interaction with customers across the globe for reported issue resolutions. 

Primary Roles and Responsibilities:

ETL/MicroStrategy Job Monitoring 

Practical experience in understanding complex client requirements and process mapping to design flexible and scalable solutions.

Demonstrate business problem solving capabilities to keep the systems running.

Must be able to communicate effectively, both verbally and in writing.

Be able to work independently with minimum supervision.

Identify, resolve, and/or escalate issues to leadership as and when required.

Ability to understand the business processes and technical architecture for overall suite. 

Ability to complete work within the given timelines.

Willingness to work in shifts and extended hours as and when required.

QUALIFICATION:

Bachelor's/Master's degree with specialization in Computer Science, MIS, IT or other computer related disciplines

Minimum 1 years of relevant consulting-industry experience working on medium-large scale technology solution delivery engagements

REQUIRED SKILLS: 

Strong client presence. Ability to communicate verbally and in writing technical concepts to all audiences

Experience with analysing and troubleshooting the interaction between databases, operating systems, and applications

Good in SQL, PL/SQL

Strong verbal and written communication skills.

Strong analytical and problem-solving skills.

DESIRED (NICE-TO-HAVE) SKILLS:

Good Knowledge of ITIL and support system

MicroStrategy, Informatica or any cloud database knowledge

Scripting like Unix /PowerShell


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