Technical Instructor

Basic Information







Date Published


Job ID


Travel Amount

up to 50%

Description and Requirements

BMC works with 86% of the Forbes Global 50 and customers and partners around the world to create their future. With our history of innovation, industry-leading automation, operations, and service management solutions, combined with unmatched flexibility, we help organizations free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead.

About The Role

We are looking for a Technical Instructor to join our BMC Education Services team. The successful candidate will be primarily responsible for delivering customer and partner facing BMC training courses with hands on technical labs. BMC Education Services training programs are a blend of traditional classroom, virtual classroom and self-paced interactive learning. In addition to delivering training, the Technical Instructor will be responsible for interacting with our customers to drive BMC Software adoption through education. Finally, the technical instructor serves as a resource and subject matter expert to our instructional designers in the curriculum development process. If enjoy being a key contributor in a self-defining quickly evolving team, this is the ideal job for you.

As the Technical Instructor you will

  • Deliver virtual and onsite technical trainings to customers and partners
  • Interact with customers to develop training plans and drive BMC Software adoption through education.
  • Serve as a resource and subject matter expert for instructional designers in the development of new training materials
  • Define and develop new content to extend and enhance existing BMC Software training materials as needed.

About You

First and foremost, you have a bachelor’s in computer science or a relevant technical field.
Candidates should have hands on experience with BMC products such as BMC Control-M,  or Mainframe, or Remedy ITSM similar enterprise level products.

In Addition, You Have

  • Excellent English communication skills, both written and verbal.
  • Quality customer service skills and prior customer-focused experience
  • Experience of delivering training services to technical audiences or clients.
  • Experience working with internal and external customers to develop training plans and provide guidance on educational offerings.
  • Able to travel world-wide, and work flexible hours to accommodate virtual delivery.
  • Experience in developing technical curriculum.
  • Ability to quickly learn and master a complex technical product.
  • Experience in creating and maintaining hands on lab environments is a strong plus.
  • Must enjoy a challenging work environment that requires significant flexibility, self-direction, and creativity.
  • ITIL foundation certification will be added advantage.

It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, age, national origin, physical or mental disability, history of disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, sexual orientation, veteran status, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors. 

BMC will never ask for payment in exchange for employment.

If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.