Technical Support Analyst - Singapore/Melbourne

Basic Information

Country

Singapore

State

NA

City

Singapore

Date Published

27-Oct-2022

Job ID

35491

Travel Amount

up to 10%

Secondary locations

AUS Melbourne II

Description and Requirements

#LI-SD2
BMC works with 86% of the Forbes Global 50 and customers and partners around the world to create their future. With our history of innovation, industry-leading automation, operations, and service management solutions, combined with unmatched flexibility, we help organizations free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead.

BMC Digital Business Automation Global Support Team is looking to grow our team with someone who desires a career in external customer facing Technical Support with room for advancement. This is a great position for anyone who likes to solve complex puzzles.

The Staff Technical Support Analyst is a customer facing role that will provide Level 2 technical support for the Control-M Workload Automation application. You will interact with BMC R&D to ensure all problems are resolved with the highest levels of customer satisfaction through quick and thorough remediation of customer issues. You will work be working directly with experienced System and Database Administrators via both e-mail and phone.

Your job will be to:

  • Understand the customer's issue
  • Take the appropriate steps to have the customer collect necessary information and then read logs to determine the cause of the issue
  • Test your solution on your personal lab machines
  • Verify and provide the solution to the customer
  • Investigate root cause and take the appropriate steps to eliminate future occurrences
  • Document solutions for future use in a knowledge base

The best candidate will have most/all of the following skills:

  • Linux System Administration 
  • Windows System Administration
  • SQL Knowledge (Postgres, Oracle, MS-SQL)
  • Network Communication
  • Shell Scripting
  • Customer Service

Any of the following is a bonus:

  • BMC Control-M Workload Automation Software
  • SSL
  • File Transfer
  • Microservices

It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, age, national origin, physical or mental disability, history of disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, sexual orientation, veteran status, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors. 

BMC will never ask for payment in exchange for employment.

If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.