Basic Information

Country:

Poland

State:

City:

Warsaw

Date Published:

14-Mar-2025

Job ID:

44067

Travel:

You may occasionally be required to travel for business

Looking for details about our benefits? You can learn more about them by clicking HERE

Description and Requirements

#LI-CT1

Hybrid: #LI-Hybrid

"At BMC trust is not just a word - it's a way of life!"

We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud! 

We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation! 

The Technical Support Analyst (TSA) provides Mainframe Software technical support for BMC AMI Ops products and related software products.

The BMC TSA will be the primary interface between BMC and our customers and will interact with BMC Engineering teams to ensure all problems are resolved with the highest levels of customer satisfaction through quick and thorough remediation of customer issues.

Responsibilities:

Manage, troubleshoot, and respond to customer issues on BMC AMI Ops product family and Integration issues, ensuring appropriate resolution time
Responding to and resolving all customer enquiries (via phone, e-mail, web)
Identifying and reporting functional defects to higher levels of Support and R&D
Maintaining high level of customer satisfaction
Properly documenting all customer interactions and troubleshooting actions into the BMC issue management systems
Escalating service requests and issues appropriately in a timely fashion
Exercise independent thought within defined procedures and practices
Manage priorities and act on factors that create priorities
Work collaboratively with other BMC product teams
Capture and share knowledge
Willingness to participate in on-call support during designated weekends

Required Skill / Competencies:

AMI Ops Monitor for z/OS, AMI AutoOperator or other Mainview product experience
Proficient in the use of standard IBM z/OS utilities
BS degree in Computer Systems or related technical field OR equivalent experience in programming software for systems and/or applications
5+ years z/OS systems or major subsystem (STORAGE, IMS, CICS, DB2…)
Customer-service oriented.
Communication skills (verbal & written) and customer handling skills
Proven problem solving and analytical ability
Excellent organizational/time management skills
Ability to handle multiple tasks concurrently
Analytical and problem-solving abilities
Ability to learn and effectively utilize Customer Support tools/resources including Salesforce, Jira, Microsoft Teams, and xWiki
Inquisitiveness to learn new products and ideas
z/OS knowledge
Willingness to participate in on-call support during designated weekends

Our commitment to you!

BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU!

If after reading the above, You’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!

BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.

The annual base salary range represents the low and high end of the BMC salary range for this position. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs.

The range listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits.

At BMC, it is not typical for an individual to be hired at /near the top of the range. A reasonable estimate of the current range is zł 107,625 - zł 179,375

Min salary

107,625

Mid point salary

143,500

Max salary

179,375