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Basic Information

Job Name
Staff Technical Supp Analyst - Mexico
Country
Mexico
State
Ciudad de Mexico
City
Mexico City
Date Published
10-Jun-2025
Job ID
44986
Travel
up to 10%
Looking for details about our benefits? You can learn more about them by clicking HERE

Description and Requirements

CareerArc Code
CA-OG
#LI-OG1
Hybrid: #LI-Hybrid

"At BMC trust is not just a word - it's a way of life!" 



We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud!  


We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation! 

  • We are currently looking for a Technical Support Analyst (TSA) to join our expert support team specializing in the BMC AMI Ops product family.

    In this pivotal role, you will act as the primary liaison between BMC and our customers, delivering technical support and driving issue resolution for mission-critical mainframe environments. You’ll collaborate with Engineering and R&D teams to ensure a superior support experience that consistently meets—and exceeds—customer expectations.

    Here is how, through this exciting role, YOU will contribute to BMC Software's and your own success:

    Manage, troubleshoot, and resolve technical issues related to BMC AMI Ops products and their integrations within defined service levels

    Respond to customer inquiries via phone, email, and web channels, providing accurate, timely, and professional solutions

    Document all customer interactions, diagnostic steps, and resolutions in BMC’s issue management systems to ensure knowledge sharing and audit readiness

    Collaborate with Engineering and escalate issues to R&D as needed, ensuring visibility and progress on critical cases

    Maintain a consistently high level of customer satisfaction by applying both technical insight and effective communication

    Contribute to knowledge capture initiatives and support continuous improvement in internal processes and customer experience


Requirements :

To ensure you’re set up for success, you will bring the following skillset & experience:

You have hands-on experience with BMC AMI Ops Monitor for z/OS, AMI AutoOperator, AMI Ops Infrastructure, or other BMC MainView products

You are proficient in standard IBM z/OS utilities and possess a solid understanding of mainframe architecture

You hold a BS in Computer Systems or a related technical field—or bring equivalent experience in systems or application programming

You bring at least 3 years of experience working with z/OS systems or major subsystems such as Storage, MVS, IMS, CICS, or DB2

You excel in customer service and communication, with a proven ability to manage multiple technical issues concurrently

You are eager to learn, skilled in troubleshooting, and familiar with support tools such as Salesforce, Jira, Microsoft Teams, and xWiki

You are open to participating in on-call weekend support on a rotational basis

Our commitment to you! 

 

BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU! 

 

If after reading the above, You’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas! 

 

BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender,  gender expression,  gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran.  If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.
Min salary
445,125

Our commitment to you! 

 

BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU! 

 

If after reading the above, You’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas! 

 

BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender,  gender expression,  gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran.  If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

Mid point salary
593,500
Max salary
741,875