"At BMC trust is not just a word - it's a way of life!" 

Here is how, through this exciting role, YOU will contribute to BMC's and your own success:

As a Technical Support Analyst, you will typically be the first contact for some products and a backup for others during EMEA hours. Your job function will be dependent on your product knowledge of the case being worked on at that time. You will work with a team consisting of subject matter experts on areas of the products and technology. You will eventually become a subject matter expert on areas of the products and technology.

• Specific Job functions for Technical Support Analysts (IZOT)
• Customer relationship management.
• Daily management of cases that the individual is assisting with.
• Service level management & Workload Management.
• Collecting initial configuration and diagnostic information and further information and diagnostics if necessary.
• Reviewing cases prior to the next level of Technical Support Analysts.
• Ensuring the correct severity level and priority are assigned to the customer query or problem.
• Communicating workarounds and fixes to the customer.
• Verifying that workarounds and fixes are acceptable to the customer and then closing the case.
• Ability to work outside of normal EMEA business hours to support local and international customers will be required on occasion.
• Drive to learn new technology, customer needs, product capabilities and combine those to deliver world class support.
• Ambition to learn and become a subject matter expert on areas of the products and technology.
• Share responsibility of on-call support outside normal business hours.

To ensure you’re set up for success, you will bring the following skillset & experience:

• You have 2+ years experience in a Mainframe environment with z/OS Db2 database administration and/or system programming.
• You have prior experience on projects that required a good understanding of the software development life cycle and methodology.
• You are experienced in supporting and troubleshooting production issues, assisting to de-bug issues and production problems and in recreating production issues.
• You have Mainframe software maintenance experience. 
• You are familiarity with Mainframe tools, programs, utilities, and tools, i.e. TSO, ISPF, Clist, REXX.

Our commitment to you! 

BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU! 

If after reading the above, You’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas! 

BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender,  gender expression,  gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran.  If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.