Informatica Technical Support Analyst

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Description and Requirements

From core to cloud to edge, BMC delivers the software and services that enable over 10,000 global customers, including 84% of the Forbes Global 100, to thrive in their ongoing evolution to an Autonomous Digital Enterprise.
BU Description:
As support analyst you will be part of BI technical support team, supporting Informatica, MicroStrategy, ETL, and other BI tools implemented across 42 countries being supported from India. The team is combination of Oracle Apps and BI Technical consultants supporting customer issues directly. Direct interaction with customers across the globe for reported issue resolutions.

Primary Roles and Responsibilities:
ETL Job Monitoring and issue resolution. 
Responsible for providing support to Informatica – ETL and PL/SQL 
Practical experience in understanding complex client requirements and process mapping to design flexible and scalable solutions.
Demonstrate business problem solving capabilities to keep the systems running.
Must be able to communicate effectively, both verbally and in writing.
Be able to work independently with minimum supervision.
Identify, resolve, and/or escalate issues to leadership as and when required.
Ability to understand the business processes and technical architecture for overall suite. 
Ability to complete work within the given timelines.
Familiar with ITIL framework and agile practices.
Willingness to work in shifts and extended hours as and when required.

Bachelor's/Master's degree with specialization in Computer Science, MIS, IT or another computer related disciplines
Minimum 2-5 years of relevant consulting-industry experience working on medium-large scale technology solution delivery engagements.
Minimum 2-5 years of experience leading delivery of one or multiple projects.
Extensive experience working with Informatica and ETL tools, back-end database management (e.g.: Oracle, Teradata) and/or ETL interfacing (e.g.: Informatica, SSIS) technologies.

Strong client presence. Ability to communicate verbally and in writing technical concepts to all audiences
Ability to manage a virtual global team environment that contributes to the overall timely delivery of multiple projects
Knowledge of current data modelling, and data warehouse concepts, issues, practices, methodologies, and trends in the Business Intelligence domain
Experience with analyzing and troubleshooting the interaction between databases, operating systems, and applications
BI solution design and implementation experience using technologies like Informatica, Microstrategy, Oracle etc.
Experience in data warehousing, architectural design, dimensional modelling (Star schema), ETL and data migration


Good Knowledge of ITIL and support system
Snowflake or any cloud database knowledge
Scripting like Unix /PowerShell

It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, creed, sex, age, sexual orientation, national origin, disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, disabled veteran or status as a protected veteran, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors.

If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

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