Staff Technical Support Analyst - Australia

Basic Information

Country:

Australia

State:

Victoria

City:

AUS Melbourne II

Date published:

13-Jan-2021

Job ID:

28865

Travel Amount:

up to 10%

Description and Requirements

From core to cloud to edge, BMC delivers the software and services that enable over 10,000 global customers, including 84% of the Forbes Global 100, to thrive in their ongoing evolution to an Autonomous Digital Enterprise.
COMPANY DESCRIPTION:

BMC helps customers run and reinvent their businesses in the digital age by tackling their IT management challenges, championing their innovation, and celebrating their success. Every BMC employee has the potential to have a tremendous impact on customer success—and when customers thrive, we all do.

PRIMARY ROLES AND RESPONSIBILITY:

This is a customer facing role. You will provide Level 2 technical support for Control-M Workload Automation Software. You will be working directly with experienced system administrators and DBA's both via e-mail and phone.
This is a challenging job for anyone who likes to solve puzzles. An ideal way to describe this role is a "Reverse Forensic System Administrator" - which means you start with a problem and back yourself through the OS to determine the root cause and provide a resolution to the Control-M Automation software.

REQUIRED SKILLS:
  • Unix System Administration (1 year Required)Windows System Administration
  • SQL Knowledge (Postgres, MySQL, Oracle, MS-SQL)
  • Network Communication
  • SSL
  • LDAP
  • FTP
  • Cloud Services (Amazon Web Services, Microsoft Azure)
  • Shell Scripting
  • Customer Service

DESIRED (NICE-TO-HAVE) SKILLS:
  • BMC Control-M Workload Automation Software
  • High Availability/Disaster Recovery Concepts
  • Clustering Concepts

It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, age, national origin, physical or mental disability, history of disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, sexual orientation, veteran status, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors. 

If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.