Technical Support Engineer

Basic Information

Country

Israel

State

NA

City

Tel Hai

Date Published

30-Oct-2022

Job ID

35503

Travel Amount

None

Description and Requirements

#LI-MH1
BMC works with 86% of the Forbes Global 50 and customers and partners around the world to create their future. With our history of innovation, industry-leading automation, operations, and service management solutions, combined with unmatched flexibility, we help organizations free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead.

BMC is looking for a Technical Support Engineer to join our amazing team in Tel Hai (near Qiryat Shmona).


In this role, you’ll be responsible for troubleshooting, escalations, DB analysis, Debugging and more. You will be a part of a with a team of professionals, working in an Agile-Scrum environment.


Responsibilities:

  • Perform in-depth troubleshooting, including DB analysis, reading system logs, and debugging product code to identify and solve complex support issues that were escalated by other support levels.
  • Maintain a low rate of non-bug escalations to development team.
  • Write technical notes and troubleshooting procedures to be used by the entire Support and Professional Services organization.
  • Manage assigned cases to meet service level agreements, while continuously providing updates to the business.
  • Knowledge expert that will serve as the focal point to the entire Professional Services organization.
  • Ongoing support and working closely with the business teams throughout the company.

Requirements:

  • 2+ years’ experience in technical support \ deployment \ system or other related roles
  • Experience in reading and writing DB queries (PG, Oracle, MSSQL).
  • Experience with internet technologies, including: Network architecture and terminology, HTML, JavaScript, CSS, MySQL database and Web servers
  • Web debugging experience – devTools, Charles, performance investigations
  • Experience with System log analysis
  • Creative troubleshooting abilities
  • Ability to understand flows and provide creative technical solutions
  • Good communication skills in both Hebrew and English (written and verbal)
  • Ability to comply with tight deadlines and self-prioritize
  • Multi-tasking, self-learning, highly motivated and a team player

Advantages:

  • Scripting or coding experience (preferably Python or Java)
  • Experience in Linux
  • Experience in debugging server-side code
  • Working with SaaS products and familiarity with Datadog
  • Experience in a multinational organization
  • B.Sc. in Computer Science or another related field

It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, age, national origin, physical or mental disability, history of disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, sexual orientation, veteran status, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors. 

BMC will never ask for payment in exchange for employment.

If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.