Technical Support Engineer - Tier 3

Basic Information






Tel Hai

Date Published


Job ID


Travel Amount


Description and Requirements

From core to cloud to edge, BMC delivers the software and services that enable over 10,000 global customers, including 84% of the Forbes Global 100, to thrive in their ongoing evolution to an Autonomous Digital Enterprise.

BMC is looking for a Technical Support Engineer to join our amazing team in Tel Hai (near Qiryat Shmona).

In this role, you’ll be responsible for troubleshooting, escalations, DB analysis, Debugging and more. You will be a part of a with a team of professionals, working in an Agile-Scrum environment.


  • Perform in-depth troubleshooting, including DB analysis, reading system logs, and debugging product code to identify and solve complex support issues that were escalated by other support levels.
  • Maintain a low rate of non-bug escalations to development team.
  • Write technical notes and troubleshooting procedures to be used by the entire Support and Professional Services organization.
  • Manage assigned cases to meet service level agreements, while continuously providing updates to the business.
  • Knowledge expert that will serve as the focal point to the entire Professional Services organization.
  • Ongoing support and working closely with the business teams throughout the company.


  • 2+ years’ experience in a similar technical support and/or deployment position
  • Experience in reading and writing DB queries (PG, Oracle, MSSQL).
  • Experience with internet technologies, including: Network architecture and terminology, HTML, JavaScript, CSS, MySQL database and Web servers
  • Thorough knowledge of Linux
  • Ability to understand Java on the code level
  • Creative troubleshooting abilities
  • Web debugging experience – devTools, Charles, performance investigations
  • Experience with System log analysis
  • Ability to understand flows and provide creative technical solutions
  • Strong capabilities of building organized processes and structured formal documentation
  • Fluent English and excellent customer facing and communication skills (verbal and written)
  • Ability to comply with tight deadlines and self-prioritize
  • Multi-tasking, self-learning, highly motivated and a team player


  • Experience in a multinational organization
  • Academic degree in Computer Science/Industrial Engineering
  • Experience in debugging server-side code
  • Working with SaaS products and familiarity with Datadog
It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, creed, sex, age, sexual orientation, national origin, disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, disabled veteran or status as a protected veteran, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors.

If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

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