Customer Technical Support Specialist - AR Server

Basic Information

Country

India

State

Maharashtra

City

Pune

Date Published

14-Jul-2021

Job ID

30710

Travel Amount

up to 10%

Description and Requirements

Primary Roles and Responsibilities:

  • Provide Level-2 support for Remedy
  • Respond to and resolve all customer technical issues (via phone, e-mail, web)
  • Work with the engineering team on customer escalations and help them fix issues.
  • Maintain a high level of customer satisfaction
  • Maintain clear and concise ticket documentation with all required data and fields
  • Escalate service requests and issues appropriately to the engineering team.
  • Exercise independent thought within defined procedures and practices
  • Manage priorities and act on factors that create priorities
  • Prepare for and support new products within the technical area
  • Generate Knowledge Base entries
  • Technology skills – Web; Tomcat ; java scripts; Load Balancer; Webservices; CSS; WebLogic; WebSphere; fiddler; browser debugging.
Qualifications:
  • BS degree in CS or related technical field OR equivalent experience in programming software for systems and/or applications. With 5-8 Years of hands-on experience in IT.
  • Hands-on Application Troubleshooting Experience on Remedy Products.
  • Knowledge of SQL Server is an added advantage.
  • Excellent Communications Skills is a must.
From core to cloud to edge, BMC delivers the software and services that enable over 10,000 global customers, including 84% of the Forbes Global 100, to thrive in their ongoing evolution to an Autonomous Digital Enterprise.
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