Role Profile:

Customer-focused mainframe Infrastructure Engineer.  This person is responsible for maintaining several internal applications. The candidate is expected to provide technical help/expertise to team members who are diagnosing, troubleshooting and debugging complex systems and/or software. Analytical thinking and problem solving are the top skills required for success in this position.

Coding skills using CLIST, TSO, ISPF, REXX, & C skills is required. Must be able to work with JCL and IBM utilities to perform maintenance tasks. Familiarity with BMC software products, especially from an installation and customization perspective is a plus. Expert SMP/E knowledge & Assembler coding is desired.

• Primary responsibility for the operation and maintenance of the BMC internal processes that deliver SMP/E software to BMC’s z/OS customers.
• Provides technical support for product teams using the internally developed maintenance delivery tools.
• Perform problem analysis and work with product teams to resolve problems on all supported systems.
• Work with product teams to define new releases as needed.
• Participate in code reviews of peer work and coordinate code changes with other developers.
• Experience developing in an Agile environment required.
• Follows standard practices and procedures in analyzing basic issues. Error message resolution and problem analysis for abends required.
• Need good diagnostic skills including dump reading and analyzing trace output.
• Provide internal product teams and BMC customer assistance in resolving SMP/E problems as needed.
• Use creativity to employ automation and innovative solutions.
• Excellent diagnostic and problem-solving skills, a demonstrated ability to work issues to resolution. 
• Support BMC disaster recovery/business continuity programs as directed.
• Validate, document and escalate design, reliability and maintenance problems or bugs.

Desired Skills/qualifications:

• Proficiency with Rexx/Clist, TSO/ISPF is required.
• Proficiency with C, C++, & Assembler is highly desirable.
• Researches latest technologies
• Proficiency with software installation, configuration and maintenance processes.
• Familiarity with TCP/IP, CICS, DB2, MQ, IMS. JES2/JES3, USS and file transfer products experience a plus.
• Knowledge of and proficiency with IBM products and utilities; prefer strong experience with BMC products.
• Ability to remain calm, cordial, and effective during the resolution of time critical system interruptions/difficulties/failures.
• Proven ability to develop relationships with peers and product teams.
• Be proactive and take initiative to work independently as well as a member of a team.

This position requires 5+ years of experience designing and coding mainframe applications and system exits in an IBM z/OS environment. Strong experience in SMP/E, JCL, VSAM, JES2/3, SDSF, ISPF, z/FS. Strong Diagnostics, Debugging and Troubleshooting skills. Experience in z/OS Internals and Operations is beneficial. Verbal and written communication skills needed for success.