Basic Information

Country:

India

State:

Maharashtra

City:

Pune

Date Published:

25-Sep-2024

Job ID:

43225

Travel:

You may occasionally be required to travel for business

Description and Requirements

CareerArc Code

CA-SD

#LI-SD2

Hybrid: #LI-Hybrid

"At BMC trust is not just a word - it's a way of life!"

We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud! 

We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation! 

Customer Success brings the transcendent customer experience to life by empowering customers to achieve the value and impact of their BMC investments. Customer Success accelerates core business outcomes, mitigates risk, cultivates relationships, removes friction, and improves customer experience. No better team to join when customer centricity is at the heart of BMC's strategy! 

The Staff Specialist Partner Success Manager role is the interlock between BMC’s Customer Success Partner Programs and the delivery practice teams at our partners. The Partner Success Manager will own and coordinate activities in customer success partner programs, driving program implementation, tracking progress, and communicating effectively to cross-functional stakeholders. The ideal candidate will possess excellent written and verbal communication skills and a passion for fostering strategic relationships. They will lead as a BMC brand ambassador, both internally and externally, building trust and confidence with customers, partners, and colleagues through integrity and professionalism

Here is how, through this exciting role, YOU will contribute to BMC's and your own success:

You will cultivate and maintain strong relationships with partner delivery teams, ensuring alignment with BMC’s indirect strategy.
You will onboard partners into new and existing Customer Success Partner Programs.
You will develop Partner Success Plans for partners, executing these plans to achieve their goals and effectively communicate the results to internal and/or external stakeholders.
You will review partner implementation opportunities and identify any gaps in their skills.
You will track partner engagements, monitor project timelines, and assess any associated risks.
You will track partner product training, certifications, and the investments BMC is making into their practice, helping them drive business outcomes.
You will understand partner challenges, identify opportunities for improvement, and share lessons learned both internally and externally.
You will facilitate ongoing communication and collaboration between internal and external parties, providing timely updates on significant issues and developments.
You will conduct regular partner check-ins, QBRs, emails, and other communications, maintaining accurate and detailed records of partner interactions.
You will survey customers and measure partner performance against KPIs.
You will maintain and map contacts in the partner ecosystem.
You will drive simplification and continuous improvement in partner practices and processes.
You will identify and share Partner Success Stories.

To ensure you’re set up for success, you will bring the following skillset & experience:

5+ years of experience in a similar role within Services, Channel, or Customer Success Organizations.
Skilled at drawing insightful conclusions from complex data sets, asking critical questions, and transforming raw data into simple, actionable recommendations.
Proficient in scheduling, leading, and following up on virtual meetings.
Experienced in developing and delivering MS PowerPoint presentations.
Demonstrated ability to work in ambiguous situations and across organizational boundaries with audiences at all levels.
Experience in a SaaS environment, with Salesforce and BMC products as a plus.
Excellent communication and presentation skills with a strong ability to influence stakeholders, including senior leadership.
Expertise in MS Office (Excel, PowerPoint, Word).
Flexible and adaptable to shifting demands, priorities, and setbacks.
Thrive in fast-paced environments with the ability to work independently.
Strong at synthesizing complex issues into simple concepts for various stakeholders.
Self-starter with a drive for results and a positive attitude.

Our commitment to you!

BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU!

If after reading the above, You’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!

BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.

At BMC we believe in pay transparency and have set the midpoint of the salary band for this role at 2,628,600 INR. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs.

The salary listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits.

We are committed to ensuring that our employees are paid fairly and equitably, and that we are transparent about our compensation practices.

(Returnship@BMC)

Had a break in your career? No worries. This role is eligible for candidates who have taken a break in their career and want to re-enter the workforce. If your expertise matches the above job, visit to https://bmcrecruit.avature.net/returnship know more and how to apply.

Min salary

1,971,450

Mid point salary

2,628,600

Max salary

3,285,750