Operations Analyst

Basic Information


United States





Date Published


Job ID


Travel Amount

up to 10%

Description and Requirements

BMC helps customers run and reinvent their businesses in the digital age by tackling their IT management challenges, championing their innovation, and celebrating their success.
Every BMC employee has the potential to have a tremendous impact on customer success - and when customers thrive, we all do.

BMC offers bold and fearless career-seekers like you the opportunity to expand your skills, your network, and your horizons as you work to enable customer growth and innovation every day. You will be surrounded by peers who inspire you, drive you, support you in an environment that fosters individuality, respect, and personal ambition.
We are actively seeking an analytical thinker responsible for the development and management of business unit reporting for the marketing organization including the analysis of product, demand, field, web, social, event marketing programs and more. Leveraging on-going performance measurements and fact-based reporting and analysis, you will drive data-driven insights for better decision making and improved results for Control-M and Helix Control-M marketing programs and content effectiveness. 

The team operates in a fast-paced environment that requires self-directed, detail-oriented, motivated, flexible, deadline-driven, and collaborative individuals. In this role, you will interface frequently with multiple teams at BMC including sales operations, marketing operations, demand generation, web, digital marketing, product management, events, finance, and sales.

  • Primary points of responsibility include, but will not be limited to:
  • Working with sales and marketing operations to define the performance measurements, reporting, and analysis required to improve marketing program results for the business unit
  • Translating quantitative data into actionable recommendations and business objectives, marketing goals and measurements 
  • Collaborating with analytics teams to enhance dashboards and drive with them development of net new dashboards providing insights to the solutions marketing team, focusing on independent metrics for both on-premises and SaaS solutions
  • Regularly reviewing dashboards with business unit marketing leadership team providing performance updates and summaries 
  • Helping to define and also maintaining appropriate marketing key performance indicators and ROI models for marketing campaigns and launches to determine impact/effectiveness
  • Gaining buy-in for measurement models from key stakeholders
  • Contributing to the development of annual and quarterly marketing plans  
  • Supporting monthly and quarterly interlocks with cross-organizational teams to support continued improvements for Control-M metrics
Experience Required:
  • 2+ years of experience in an analytics role, marketing and/or sales operations a plus, preferably in the hi-tech industry 
  • Experience with/exposure to Salesforce.com (Leads, Campaigns, and Reporting), Eloqua, collaboration tools (i.e. Microsoft Teams), database experience and advanced reporting and analytics tools
  • Power user with SmartSheet, Microsoft PowerPoint and Excel 
  • Demonstrate project and process management capabilities
  • Experience collaborating with multiple teams to drive timely project completion
  • Self-starter, high-energy, with ability to execute on business objectives
  • Experience with marketing metrics and processes helpful
  • Experience with analytics and terminology for SaaS markets a plus
Required Skills: 
  • Must have strong written and oral communication skills, with effective presentation and interpersonal skills 
  • Must exhibit professional maturity, good judgment, and remain cool under pressure
  • Strong time-management, project and process management skills
  • Ability to think creatively and communicate ideas to drive continued excellence for the team
  • Operate as part of a team and work effectively with a diverse group of people
  • Understanding of account-based marketing, digital marketing and social media
  • Must be capable of working effectively from a remote/home office and/or while traveling
  • Manage multiple projects and tasks simultaneously
  • Must be an analytical and critical thinker, willing to take calculated risks, act independently when required, and have a high degree of personal initiative
  • Comfortable with technology and learning to use new applications and programs
Education and Training:
  • BA or BS degree
Basic Information:
  • Primary Location: Anywhere, USA
  • Travel Amount: up to 10%
From core to cloud to edge, BMC delivers the software and services that enable over 10,000 global customers, including 84% of the Forbes Global 100, to thrive in their ongoing evolution to an Autonomous Digital Enterprise.
It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, creed, sex, age, sexual orientation, national origin, disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, disabled veteran or status as a protected veteran, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors.

If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.