Sales Support/Bid Manager - Customer Success Sales - India

Basic Information







Date Published


Job ID


Travel Amount

up to 10%

Description and Requirements

From core to cloud to edge, BMC delivers the software and services that enable over 10,000 global customers, including 84% of the Forbes Global 100, to thrive in their ongoing evolution to an Autonomous Digital Enterprise.

Customer success is at the core of our strategy in order to maintain customer satisfaction as well as grow our existing customer base.  This is a highly critical role acting as a bid manager for a broad variety of services related to Request For Proposals (RFPs).   We’re looking for intelligent, motivated and organized people to take responsibility for the overall management, development, maintenance and timely delivery of effective requests for proposals (RFPs), ranging in complexity from relatively simple RFIs to very complex and comprehensive RFPs for the services sales organization. This role requires continued development and dedication to the centralized RFP knowledgebase and toolset in order to produce highly effective and efficient RFP submissions as well as tracking RFP metrics.  This role covers the whole of EMEA and offers the opportunity to work with team members across the region.   Additional language capability (particularly French, German, Spanish, Arabic or Italian) is desirable but not essential.

Any gaps between proposals will be filled by being an active member of a foundation support unit providing a variety of assistance to Customer Success Account Managers. CSAMs are responsible for selling the BMC customer success portfolio.  CSAM assistance will take the form of simple SOW preparation, liaising with customers directly for simple SOW closures, help with advanced CSAM led services transactions, conducting internal account research. A dedicated deal-desk function is available to the Foundation Unit to aid in the preparation of paperwork.

Experience Needed and Experience Offered:

•Expert ability to manage the RFP process & associated virtual project teams to deliver effective revenue generating RFPs
•Solid Verbal & Written Communication Skills
•Effective project and time management skills
•Strong attention to detail and accuracy
•A good understanding of design aesthetic and aligning this to BMC branding
•Proactive in order to obtain necessary tools / information for RFP completion
•Ability to provide cross-functional support to other team members
•Good understanding of the sales cycle relative to RFPs
•Experience working on tight and frequently changing deadlines while managing numerous projects in parallel
•Unrelenting commitment to producing deliverables within deadline requirements
•Extensive research abilities
•The ability to simplify and challenge inefficiencies
•Ability to work both independently and collaboratively in a team-based work environment
•Ability to work well with a diverse group of people
•Highly proficient using Microsoft Word and Microsoft PowerPoint
•Consistently incorporates improvements to existing material
•Harvests RFP submissions for reusable material and stores it in the RFP repository
•Adapts well to changing project requirements
•Demonstrates confidence and tact when speaking with customers and peers
•Work independently with minimal supervision
•Creative, fresh thinking
•Previous RFP experience preferred

What You Will Get:

•Exceptional benefits
•Smart working
•Unrivalled, exceptional sales training
•Opportunity to work with exceptional, talented leaders


What BMC Offers:

•Competitive salary and great workplace benefits, including top-rated healthcare
•Many office sites offer gym memberships, subsidized lunches, free drinks and fruit
•State-of-the art digital workplace with a dynamic, fun working environment
•Inclusive, highly diverse culture and performance/merit-based promotion opportunities
It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, creed, sex, age, sexual orientation, national origin, disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, disabled veteran or status as a protected veteran, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors.

If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

Country (Req)