Staff Sales Operations Analyst (LMS System Admin & Operational Support)

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Description and Requirements

BMC works with 86% of the Forbes Global 50 and customers and partners around the world to create their future. With our history of innovation, industry-leading automation, operations, and service management solutions, combined with unmatched flexibility, we help organizations free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead.

Position Description

The Worldwide Professional Services team is responsible for developing trainings, managing the execution of consistent global strategies, programs, and methods which technically and professionally enable the BMC Customers and BMC Partners to successfully and reliably implement BMC solutions in the marketplace.

This position we are looking for is for an Systems Administrator and Operational Support role within the Operations team supporting Worldwide Professional Services. This individual contributor will play a critical, hands-on role in supporting key stakeholders for systems support, learning management, content management and knowledge management.

This role will be responsible for handling routine technical tasks, including managing the professional Services Quoting tool, the Learning Management System (LMS), user group permissions, content maintenance, updating system records, testing new releases, educating the team on the new releases and features, and responding to inquiries. This person may also assist with user support, engaging with vendors to drive resolution to issues and submit feature requests.

Familiarity with instructional design, eLearning, video editing, will be helpful, but is not required. Experience with process documentation would be a great asset.

Primary Roles and Responsibilities

      Completely manage and support our professional services quoting configuration tool, Learning Management System, Cornerstone OnDemand. This will include assisting the team with queries, keeping the team up to date with the latest releases, troubleshooting for issues, user support, and engaging with vendors to drive resolution to issues and submit feature requests.

   Maintain awareness of new software features and possible benefits to the team as well as changes to the Learning Management System platform that could negatively impact the business.

      Assist the team with the setup of new learning objects, pages, certificates, pricing, emails, etc.

      Work with our software vendors to resolve issues and drive new feature enhancements.

      Monitor content published within our tools to ensure they remain current and that they comply with naming conventions and standards.

      Assist with ongoing content clean-up in our tools by working with the team to identify content to remove, update or inactivate.

      Pull ad hoc transcript, transaction, and user reports from the learning management system as the business requires.

      Support business report maintenance and changes in our reporting solution.

Other Responsibilities

      Research, test and implement new tools, solutions, and approaches that will help to improve productivity or user experience

      Utilize project management skills to identify requirements, develop project schedules, and monitor progress of key innovation initiatives

       As needed, address incoming requests from sales and delivery in support of selling and delivering training to our customers. Some examples of support: responding in a timely manner to incoming email in the operations team inbox, creating new class sessions, processing student pre-requisite exemptions, ordering student materials, modifying sales quotes for approved discounts and converting sales quotes from one currency to another.

Desired Qualifications (Knowledge and Skills)

  3-5 years of relevant administration experience, preferably in a high-tech environment, and including an emphasis on the operational responsibilities for learning, content and knowledge management tools.

      Experience using Cornerstone On Demand (CSOD) or other LMS, CMS and LXP tools is desirable.

      Configuration management experience or experience with managing source files and coordinating resources within the team.

      Ability to learn new software and business applications quickly.

      Excellent communication and interpersonal skills.

      Creative and able to communicate ideas visually, verbally, and in writing.

      Self-starter with an ability to work independently and engage others for support and input.

      Excellent analytical, troubleshooting, decision making, organizational and time management skills with an emphasis on a high attention to detail.

      Analytical skills, to critically evaluate the information gathered from multiple sources, and reconcile conflicts.

      Ability to learn quickly in a dynamic environment and deliver on commitments in a timely manner.

      Outstanding organizational skills and the ability to handle multiple projects simultaneously while meeting deadlines.

      Proven ability to build long-term relationships with a diverse set of cross-functional business partners at all levels.

      Some Knowledge of the following is preferred, but not required

§  Basic HTML/CSS

§  Visual Basic for Applications

§  WebEx

§  MicroStrategy

§  SQL

It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, age, national origin, physical or mental disability, history of disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, sexual orientation, veteran status, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors. 

BMC will never ask for payment in exchange for employment.

If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.