Channel Sales Operations Analyst

Basic Information







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Description and Requirements

BMC works with 86% of the Forbes Global 50 and customers and partners around the world to create their future. With our history of innovation, industry-leading automation, operations, and service management solutions, combined with unmatched flexibility, we help organizations free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead.
Position Description
Channel Sales Operations Analyst will be responsible for providing remote sales operations support for the BMC Sales Ecosystem across all regions around the globe.  Supporting a variety of channel partner types including distributors, value-added resellers & DMR’s, Marketzone and TAP partners. Main responsibilities will include managing to close all Partner agreement requests, updating SFDC and back-office systems to ensure BMC Partners can transact successfully with BMC and engage with the BMC partner program benefits. 

The objectives for this role will be to ensure high quality service delivery, improve transaction velocity, and drive automation and optimization in day-to-day work along with increased coverage of our partner sales team.

Primary Roles and Responsibilities
Interacts with BMC Channel Operations Analysts, BMC Channel Sales and other internal BMC teams in support of new channel opportunities.  

The successful candidate will be responsible for the following:

Partner agreements:  Fulfil incoming standard partner agreement requests received daily, to include the complete drafting and execution for over 7 different types partner agreements and system set up and updates for new and existing partners. 
Partner Compliance: Initiate compliance process and provide first line review for Partner compliance program. Identify submitted questionnaires to be escalated for further review to BMC Compliance team.  
Partner Incentive payments:  submit accurate partner incentive payments utilizing Oracle, able to and meet specific submission deadlines respond and research partner payment inquiries. 
Partner Contract database audits:  Conduct regular audits of contract data to insure completeness and accuracy.
Coordinate and communicate regularly with Channel Sales Managers in support of their sales objectives.
Develop, maintain, document, and improve processes and ensure sustainable, high quality deliverables.
Recommend innovative ways to improve processes with internal tools, documentation and technology to make daily workflow stable, error-free and minimize manual activities.

Desired Qualifications (Knowledge and Skills)
5-7 years of experience in the field of sales operations.
Experience with drafting and execution of partner agreements and contracts.
Strong IT skills, including high levels of proficiency with Excel, Word, and PowerPoint. CRM/SFDC reporting knowledge, Oracle skill are a plus.
Able to communicate effectively and work successfully as a member of a virtual worldwide team.
Ability to handle multiple tasks simultaneously, manage conflicting priorities and to complete assignments under aggressive time constraints independently.  Ability to meet timelines and prioritize business needs
Strong problem solving, analytical, and quantitative skills.
Is self-motivated, energetic, dedicated, driven, tenacious, achiever, well presented, able to communicate clearly.
Passion for new ideas and demonstrate out of the box thinking.
Demonstrated ability to be productive with minimal supervision. Must be results oriented and able to move forward without complete information. Self-directed, professionally assertive and self-driven
Ability to work effectively with a diverse audience, management levels, cultures, and personalities.
Proactive, forward thinking, and self-sufficient, able to thrive in a fast-paced work environment. 
Excellent written and verbal communication skills.
Must be flexible and able to adapt to changes quickly.  
Ability to work in an extremely fast-paced role.
Preferred work timings: EMEA hours 12.30 PM – 9.30 PM IST
It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, creed, sex, age, sexual orientation, national origin, disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, disabled veteran or status as a protected veteran, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors.

If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.