Project Analyst Center of Excellence - REMOTE

Basic Information

Country

United States

State

Texas

City

Texas - Remote

Date Published

11-Feb-2022

Job ID

32888

Travel Amount

up to 25%

Description and Requirements

BMC helps customers run and reinvent their businesses in the digital age by tackling their IT management challenges, championing their innovation, and celebrating their success. Every BMC employee has the potential to have a tremendous impact on customer success—and when customers thrive, we all do.

BMC offers bold and fearless career-seekers like you the opportunity to expand your skills, your network, and your horizons as you work to enable customer growth and innovation every day. You will be surrounded by peers who inspire you, drive you, support you, and make you laugh out loud, in an environment that fosters individuality, respect, and personal ambition.

The Value & Solution Engineering (VSE) Demo COE centralizes the creation, distribution and support of standardized, cataloged, value-based, customer-facing PreSales collateral, including key demo recording and tens of thousands of annual live solution demonstrations. Centralization leads to increasing team expertise and scalability, and the identification of best practices for use by the entire Sales organization. Consumers of our content and services include internal BMC employees, partners and external customers.

We are seeking best-in-industry professionals to complete our team of technical consultants and software engineers, content designers, and virtualization platform engineers. Just as BMC solutions address a wide variety of enterprise needs, our ideal candidate will bring a broad set of technical skills to our team.

Primary Responsibilities:

· Provide administrative support for a VMware-based BMC Demo Cloud (BDC)

· Provide administrative support for a SaaS, containerized demo deployment system

· Develop and support new, inspiring and differentiated BMC Solution demos that can be used to

· Assist VSE Solution Engineers in customizing and supporting demonstration environments

· Capture demo requirements for each solution release and ensure accurate replication onto new demo deployments by working closely with the SaaS DevOps and other teams.

· Gather bug information and best practice requirements, and work with demo developers to include in later demo releases.

· Must be able to work independently to troubleshoot and resolve complex, cross-solution integration issues.

· Monitor support queue on demo issues, provide quick L1 support, and escalate to BMC Customer Support as needed.

· Only as needed, support other team members in their creation of highly designed demo videos, animations and documents to be delivered with BMC Software solution demonstrations.

Qualifications:

· Ideal candidate will have 5-10 years of technical, IT operations, and/or consultant experience in BMC solutions.

· Knowledge of VMware and automation for demo platform support.

· OS expertise in Windows and Linux

· Desired BMC solution experience includes any or all of the following: BMC Helix ITSM, BMC Helix Discovery, BMC Helix Digital Workplace, BMC Helix Business Workflows, BMC Helix Operations Management, TrueSight Capacity Optimization and TrueSight Operations Management.

· Ideal candidate will have some knowledge of solution sales and PreSales.

· Excellent English communication skills and ability to communicate to leadership.

· General understanding of DevOps development and release processes.

· Comfortable working across multiple teams and cultures

· A flexible attitude and an ability to take basic objectives, and drive projects with regular communication, producing excellent work with minimal guidance

· Willing to meet at early or late hours as needed to interface with global teammates and customers.

· Automation through scripting (shell, Powershell, Python) experience

· Experience debugging issues in systems and platforms at many levels

BMC is an Equal Opportunity Affirmative Action Employer. It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, age, national origin, physical or mental disability, history of disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, marital status, status as a parent, sexual orientation, veteran status, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors.

#LI-REMOTE
From core to cloud to edge, BMC delivers the software and services that enable over 10,000 global customers, including 84% of the Forbes Global 100, to thrive in their ongoing evolution to an Autonomous Digital Enterprise.
It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, creed, sex, age, sexual orientation, national origin, disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, disabled veteran or status as a protected veteran, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors.

If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.