SaaS Operations Project Manager

Basic Information

Country

India

State

Maharashtra

City

Pune

Date Published

12-Oct-2021

Job ID

31897

Travel Amount

None

Description and Requirements

BMC SaaS Operations is seeking an experienced Project Manager with strong background in SaaS/IT Operations/Agile to join the Program Management Team. 

Preference will be given to candidates with previous experience and knowledge of BMC Remedy / ITSM, Web Technologies, Datacenter Infrastructure, and OS Platforms (IT Background).


This position will work very closely with:

  • BMC Engineering / Product Management /DevOps teams
  • SaaS Operations Support teams including Database, Networking, Security, and Platform teams
  • BMC SaaS Operations customers
  • Operations personnel located globally

Responsibilities:

  • Work with cross-functional teams to ensure coverage of all aspects of SaaS intake deliverables
  • Create, manage, and track projects, including, but not limited to:

Project schedules

Detailed project plans

Project scope statements

Resource plans

Risk and issues logs

Status reports

  • Manage, at the proper granularity, the portfolio of steady state work and project work
  • Interface with production teams, key program team members and various stakeholders affected by the project
  • Acts as a point of contact for operational inquiries and escalations and assists in resolving inquires. 
  • Support members of the SaaS Operations team as need to ensure consistent and efficient execution of the operational policies and procedures.
  • Collaborate with multiple teams and run projects spreading across various teams and business units
  • Communicate as needed in regard to project deliverables including managing expectations, presenting and interfacing with sponsors
  • Manage project details and requirements, look for efficiencies to meet aggressive timelines, and people-focused to drive results
  • Identify and manage risks / escalations as needed and on a timely basis

Requirements:

  • Bachelor’s degree or equivalent experience in an Information Technology, Computer Science, Business Systems (preferred) or any other related discipline
  • 5-8 years of experience and expertise in Project Management
  • Working experience with Jira
  • Experience in managing projects for Public clouds (Azure/ AWS/Google/IBM) and understanding of Cloud service offerings
  • Experience managing multiple dependencies in project delivery
  • Demonstrated experience in leading cross-functional project teams
  • Working with external Customers on projects
  • Ability to adjust and set priorities to meet aggressive deadlines
  • Problem / conflict solving abilities and collaborating / influencing people across organizations and levels

Advantages:

  • Previous experience working across SaaS / Software delivery stacks as part of their Project / Program experience
  • Experience in DevOps, Software Development, QA and GA Release Management processes
  • Experience in Agile / Kanban methodologies
  • ITIL foundation certified (or equivalent)
  • Knowledge of Enterprise Monitoring, Incident, Change and Problem management processes

Soft Skills / Experience:

  • Excellent teamwork and leadership skills
  • Experience working with global remote teams and matrix organizations
  • Experience and ability to manage to critical deadlines and working under time constraints
  • Experience working in a customer facing role and / or 24*7 Operations
  • Executive presence with strong verbal and written communication skills.
  • Ability to work with little supervision on complex issues where analysis of situations or data requires an in-depth evaluation of various factors and ensuring that work is delivered on time and meets quality goals

This position is part of a 24X7 operational support business unit and may include occasional weekend and / or after hours work as needed.

BMC is an Equal Opportunity Affirmative Action Employer


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From core to cloud to edge, BMC delivers the software and services that enable over 10,000 global customers, including 84% of the Forbes Global 100, to thrive in their ongoing evolution to an Autonomous Digital Enterprise.
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