SaaS Operations Project Manager

Basic Information







Date Published


Job ID


Travel Amount


Description and Requirements

BMC SaaS Operations is seeking an experienced Project Manager with strong background in SaaS/IT Operations/Agile to join the Program Management Team. 

Preference will be given to candidates with previous experience and knowledge of BMC Remedy / ITSM, Web Technologies, Datacenter Infrastructure, and OS Platforms (IT Background).

This position will work very closely with:

  • BMC Engineering / Product Management /DevOps teams
  • SaaS Operations Support teams including Database, Networking, Security, and Platform teams
  • BMC SaaS Operations customers
  • Operations personnel located globally


  • Work with cross-functional teams to ensure coverage of all aspects of SaaS intake deliverables
  • Create, manage, and track projects, including, but not limited to:

Project schedules

Detailed project plans

Project scope statements

Resource plans

Risk and issues logs

Status reports

  • Manage, at the proper granularity, the portfolio of steady state work and project work
  • Interface with production teams, key program team members and various stakeholders affected by the project
  • Acts as a point of contact for operational inquiries and escalations and assists in resolving inquires. 
  • Support members of the SaaS Operations team as need to ensure consistent and efficient execution of the operational policies and procedures.
  • Collaborate with multiple teams and run projects spreading across various teams and business units
  • Communicate as needed in regard to project deliverables including managing expectations, presenting and interfacing with sponsors
  • Manage project details and requirements, look for efficiencies to meet aggressive timelines, and people-focused to drive results
  • Identify and manage risks / escalations as needed and on a timely basis


  • Bachelor’s degree or equivalent experience in an Information Technology, Computer Science, Business Systems (preferred) or any other related discipline
  • 5-8 years of experience and expertise in Project Management
  • Working experience with Jira
  • Experience in managing projects for Public clouds (Azure/ AWS/Google/IBM) and understanding of Cloud service offerings
  • Experience managing multiple dependencies in project delivery
  • Demonstrated experience in leading cross-functional project teams
  • Working with external Customers on projects
  • Ability to adjust and set priorities to meet aggressive deadlines
  • Problem / conflict solving abilities and collaborating / influencing people across organizations and levels


  • Previous experience working across SaaS / Software delivery stacks as part of their Project / Program experience
  • Experience in DevOps, Software Development, QA and GA Release Management processes
  • Experience in Agile / Kanban methodologies
  • ITIL foundation certified (or equivalent)
  • Knowledge of Enterprise Monitoring, Incident, Change and Problem management processes

Soft Skills / Experience:

  • Excellent teamwork and leadership skills
  • Experience working with global remote teams and matrix organizations
  • Experience and ability to manage to critical deadlines and working under time constraints
  • Experience working in a customer facing role and / or 24*7 Operations
  • Executive presence with strong verbal and written communication skills.
  • Ability to work with little supervision on complex issues where analysis of situations or data requires an in-depth evaluation of various factors and ensuring that work is delivered on time and meets quality goals

This position is part of a 24X7 operational support business unit and may include occasional weekend and / or after hours work as needed.

BMC is an Equal Opportunity Affirmative Action Employer


From core to cloud to edge, BMC delivers the software and services that enable over 10,000 global customers, including 84% of the Forbes Global 100, to thrive in their ongoing evolution to an Autonomous Digital Enterprise.
It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, creed, sex, age, sexual orientation, national origin, disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, disabled veteran or status as a protected veteran, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors.

If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.