Platform System Administrator

Basic Information

Country

United States

State

Texas

City

Houston

Date Published

23-Nov-2021

Job ID

32354

Travel Amount

None

Description and Requirements

Platform Systems Administrator – USA - Houston


Here at BMC we offer a true 24/7 IT support offering to all our end-users. The Level-1 team handle all initial enquiries, any issues which they cannot resolve will be escalated to our Level-2 support teams across the globe. If the issue cannot be resolved and needs local support, it will be escalated to Level-3 (local) support. This role will sit with our Level-3 (local) support team based in Houston, Texas. *This is an office-based role where it is important to collaborate and work with your colleagues in the Houston office, the engineer will also be supporting several Senior Executive and ELT Members, this role may call for some travel.

  • You will be expected to support end-users across United States, Canada and South America.
  • 2 - 3 years’ experience supporting Senior Executives would be a bonus and 5+ years’ experience working in IT or a customer facing role.
  • You will need good written and verbal communication skills in English, additional languages are a bonus.
  • Naturally inquisitive, you will help our end-users resolve their issues in a timely manner.
  • A strong team player, we need someone that likes to share thoughts, ideas, and better ways to work across multi-geo locations.
  • Confidently work with IT hardware comprising Laptops, Desktops, Mobile, Tablet and Apple MAC devices.
  • Experience of Windows 10, MacBook iOS, Office365, McAfee, Anti-virus, Bit locker, Encryption, Network Printers, Skype for Business, Outlook, SharePoint, Microsoft Teams, Active Directory (user/server admin/permissions), JAMF, CrowdStrike, Commvault, & Zoom
  • Understanding of unified communications platforms such as video conferencing, VOIP systems, Knowledge of Polycom would be a bonus.
  • MDM, Mobile Device desktop (AirWatch).
  • On-Call duties to support Executive Members.
  • Experience on Virtual desktop (VMware/Parallels).
  • You can handle stressful end-user situations effectively without losing professionalism.
  • Prior knowledge of Desktop, MacBook Imaging, or scripting is a bonus
  • You will be handling incoming requests for new mobile device orders working with regional carriers defined by BMC.
  • A self-starter with a strong ability to manage competing priorities in a fast-paced and changing environment.
  • 3-5 years’ Mac experience would be a plus.
  • 1-3 years’ experience working in IT or a customer facing role.
  • B.SC or B.E. or MCA
  • ITIL Foundation

  • #LI-JR1
From core to cloud to edge, BMC delivers the software and services that enable over 10,000 global customers, including 84% of the Forbes Global 100, to thrive in their ongoing evolution to an Autonomous Digital Enterprise.
It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, creed, sex, age, sexual orientation, national origin, disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, disabled veteran or status as a protected veteran, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors.

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