Desktop and Automation Systems Engineer

Basic Information

Country:

Netherlands

State:

NA

City:

NLD Amsterdam

Date published:

23-Nov-2020

Job ID:

28562

Travel Amount:

None

Description and Requirements

From core to cloud to edge, BMC delivers the software and services that enable over 10,000 global customers, including 84% of the Forbes Global 100, to thrive in their ongoing evolution to an Autonomous Digital Enterprise.

This newly created ‘hybrid role’ working with our European end-user and client services enablement team based in Amsterdam, Netherlands. 

Personality/Team traits:

  • Proactive: Comfortable working on your own initiative, anticipate trending issues before they happen and be vocal when requiring assistance or simply wishing to share/discuss. 
  • Flexibility: Willingness to adapt to the constantly changing demands of the business.
  • Innovation: An inquisitive mind capable of coming up new ideas and solutions.
  • Virtual Team Player: Our team are spread across various locations so you should be comfortable reaching out and working in a truly virtual team environment.
  • Be yourself: Let your personality shine, show us who you are. 

There are two elements to this role – the desktop piece and the scripting/automation piece. 

  • End-User Support and Business continuity: 
  • Local support to Amsterdam based staff with their desktop related issues.
  • You may have one or more other ‘remote sites’ to support while performing this role. 
  • On-Premise data center/comms; Amsterdam is a major hub site for us. Occasionally you will be asked to assist other IT stakeholder teams with the installation and/or troubleshooting of issues. 

Technologies and solutions typically used:

  • Windows 10 and MacOS
  • Microsoft Office O365 Suite
  • Active Directory (*user/server admin/permissions)
  • Microsoft Teams and Skype for Business
  • Virtual desktop (*VMware/Parallels)
  • MDM, mobile device management (*Airwatch)
  • McAfee / Crowdstrike / BCM / JAMF
  • Encryption (*McAfee and Bitlocker)
  • Ticketing systems (*Remedy, JIRA etc)

Automation and Scripting:

We continue to innovate and develop new tools and solutions aimed at adding value to our end-user community. existing tool set. Possessing skills in any of the following will be of great interest to us:

  • PowerShell, Perl, Batch scripting or other.
  • Microsoft Application and Packaging, Microsoft Azure
  • Understands databases, SQL queries and Microsoft Access. 
  • Experience with Jenkins / Docker and integration test environments in cloud.

It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, age, national origin, physical or mental disability, history of disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, sexual orientation, veteran status, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors. BMC never asks for payment from individuals seeking employment with the company.

If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.