Community Manager

Basic Information

Country:

India

State:

Maharashtra

City:

IND Pune - Business Bay

Date published:

22-Mar-2021

Job ID:

29621

Travel Amount:

None

Description and Requirements

From core to cloud to edge, BMC delivers the software and services that enable over 10,000 global customers, including 84% of the Forbes Global 100, to thrive in their ongoing evolution to an Autonomous Digital Enterprise.
DESCRIPTION

The Community Manager will scale up productive collaboration on BMC Community. He/she will ensure that Members have a successful journey on the Community, by engaging with them, identifying key trends and issues, and working within BMC to propose ways to improve Experience of Members (process, content, and more).

PRIMARY ROLES AND RESPONSIBILITY:

Empowering Community Members with community & engagement tips
Engaging with users in a proactive way (blogging key tips), and reactive way when needed
Maintaining Community onboarding content
Identifying and guiding Community Members who want to have an advanced role (owning a group, becoming moderator, etc.)
Interacting with other members of the core Community team to design improvements
Collaborating with Community leadership team to improve existing Programs, and best design new Programs

REQUIRED SKILLS: 

Fluent in English, writing skills (content production - Marketing background)
Great inter-personal skills / team-work / people person
Autonomous, organized
Empathetic, yet focusing on fixing real needs (not only the technical ask)
Believer in Digital Transformation, yet able to onboard people not yet at that level

TECHNICAL SKILLS:

One or more Enterprise Social Networks (Jive/Aurea, Lithium/Khoros, Salesforce Community/Experience Cloud, Higher Logic, Vanilla Forums, Telligent/Zimbra, IBM Connections, InSided, etc.)
Office tools, including IM solutions (MS Teams, Slack)
Public platforms: Twitter, Linkedin, WhatsApp, Instagram, Discord, etc.

DESIRED (NICE-TO-HAVE) SKILLS:

Other languages and cultures
Track-record of successes on Branded Communities (either B2B or B2C)
CSR or focused non-work Community engagement

It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, age, national origin, physical or mental disability, history of disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, sexual orientation, protected veteran status, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors. 

If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.