Staff Maintenance Renewal Representative - USA

Basic Information


United States





Date Published


Job ID


Travel Amount

up to 10%

Description and Requirements

BMC helps customers run and reinvent their businesses in the digital age by tackling their IT management challenges, championing their innovation, and celebrating their success. Every BMC employee has the potential to have a tremendous impact on customer success—and when customers thrive, we all do.

BMC offers bold and fearless career-seekers like you the opportunity to expand your skills, your network, and your horizons as you work to enable customer growth and innovation every day. You will be surrounded by peers who inspire you, drive you, support you, and make you laugh out loud, in an environment that fosters individuality, respect, and personal ambition.

The Staff Support Sales Representative role is responsible for managing and selling BMC software maintenance renewals.  The Support Sales Rep will manage and maintain support contracts while growing support revenues through renewing, up-selling and reinstating maintenance support contracts. 

Position Requirements
  • Must thrive in a quota driven environment. 
  • Must have the ability to negotiate and up-sell maintenance offerings and build relationships both internally and externally. 
  • Must have excellent organizational skills with the ability to take initiative and work proactively with minimal supervision. 
  • Must have demonstrated ability to work independently as well as in a team environment. 
  • Must possess excellent customer service skills with an orientation towards helping the customers.
  • Excellent oral and written communication skills and strong computer proficiency
  • Knowledge and ability to forecast maintenance bookings and a strong desire and willingness to learn.
  • Strong working knowledge of Microsoft Office, Oracle and applications is desired.
  • 4-7 year previous experience in sales, specifically software maintenance renewals, is preferred.
  • Bachelor’s Degree or Equivalent Work Experience
  • Fluency in English 
  • Fluency in another European language is a plus (not essential) 
Position Attributes
  • Prepare renewal quotes for maintenance contracts within 90 - 120 days prior to expiration.
  • Review and interpret contractual terms and conditions.
  • Contact and follow-up with customers and partners to ensure timely maintenance renewal.
  • Prepare order packet to submit for maintenance renewal processing and invoicing.
  • Basic product understanding, system knowledge and processes to assist in selling maintenance renewals.
  • Assist customers with any product discrepancies in their install base to include license reconciliations and audits.
  • Assist customers with additional capacity needs
  • Manage customer requests for contract merges, transfers and license purges.
  • Partner with field sales to save any potentially lost maintenance renewal as well as hunting for new leads.
  • Track contract non-renewal including reasons for cancellation.
  • Prepare forecasts of maintenance renewal bookings within a 10% accuracy rate.
  • Timely resolution of backlog in assigned territory, track cancellations to ensure accurate processing.
From core to cloud to edge, BMC delivers the software and services that enable over 10,000 global customers, including 84% of the Forbes Global 100, to thrive in their ongoing evolution to an Autonomous Digital Enterprise.
It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, creed, sex, age, sexual orientation, national origin, disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, disabled veteran or status as a protected veteran, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors.

If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.