Staff Information Developer

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Description and Requirements

From core to cloud to edge, BMC delivers the software and services that enable over 10,000 global customers, including 84% of the Forbes Global 100, to thrive in their ongoing evolution to an Autonomous Digital Enterprise.

BU/Product Description & Job Overview

The BMC DSOM (Digital Services and Operations Management) IDD (Information Design and Development) team is a global team of 50+ writers well supported by Information Architects, Specialists, and Editors. Our team creates technical documentation in the form on online documentation, videos, in-app walkthroughs, and graphics for the users of BMC products. We typically serve a technical audience from the IT departments of large enterprise customers. As a part of this team, you will have ample opportunities to make a positive impact to customers, grow your career, and have a lot of fun!

Primary Responsibilities:

            You will analyze the use cases, personas, and information needs of the target audience to determine the right delivery medium (Online documentation, video, in-app walkthroughs, graphics, etc) and the structure of the content.

            Develop high-quality, findable, and accessible technical content. Work with writers and engineers to scope, design, edit, and publish technical content as directed by the supervising writers. 

            Under direction from IDD management and lead information developers, take ownership of the documentation for a product or product area.

            Work with reviewers and editors to ensure that content is technically accurate, appropriate for the intended audience, and consistent with BMC product documentation standards.

            Make recommendations to improve technical information based on the needs of the target audience. Make recommendations to improve the content model, style, and structural elements of BMC documentation. 

            Initiate and recommend creative and innovative news ways to improve technical information deliverables and processes. 

            Understand customer issues and documentation usage through metrics, comments on documentations, and other customer feedback channels. Respond to customer comments and feedback on the assigned documentation within SLAs. 

            Balance work volume and quality, and appropriately escalate potential risks and issues to management.


Required Skills:

            6-8 years of experience of creating technical documentation for enterprise software users, system administrators, and other technical audiences in a software product development organization.

            Ability to quickly understand complex concepts present them in a simple, clear, and concise manner.

            Proficient with any of the industry standard authoring tools and video editing tools.

            Excellent analytical, English, technical writing, visualization, collaboration, and follow-up skills.

            A strong understanding of the documentation development processes and quality measures.

            Exposure to agile development practices, tools, and terminology.

            Ability to handle multiple work tracks simultaneously and stay focused in a fast paced and ambiguous environment.

            Ability to swiftly unlearn old practices, adopt to change, and a zeal for continuous learning.

Desired (Good to have skills):

            Experience of conceptualizing and creating rich media, such as videos and graphics.

            Experience in creating documentation for SaaS products.

            Exposure to Confluence wiki as an authoring tool.

            Exposure to IT service and operations management basics.

            Software development experience or training.

It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, creed, sex, age, sexual orientation, national origin, disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, disabled veteran or status as a protected veteran, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors.

If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

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