Staff Information Developer

Basic Information

Country:

India

State:

Maharashtra

City:

IND Pune - Business Bay

Date published:

20-Apr-2021

Job ID:

29897

Travel Amount:

None

Secondary Locations:

IND Bangalore II

Description and Requirements

From core to cloud to edge, BMC delivers the software and services that enable over 10,000 global customers, including 84% of the Forbes Global 100, to thrive in their ongoing evolution to an Autonomous Digital Enterprise.

The Staff Information Developer is a writing member of the IDD team with responsibility for authoring and updating content for BMC software products.


Responsibilities include:

  • Contribute to the development of high-quality technical documentation by working with writers and engineers to scope, design, edit, and publish technical content as directed by lead information developers and more senior writers.
  • Interactively contribute to the documentation creation and maintenance process.
  • Under direction of IDD management and lead information developers, take ownership of the documentation for a product area, follow through and complete the product cycle, and report accurate and timely status for all assignments.
  • Work with reviewers to ensure technical accuracy and appropriateness of content according to prescribed project deliverables and schedules.
  • Gain awareness of customer issues and documentation usage from a customer perspective through field reports and IDD customer feedback
  • Balance work volume and quality, and appropriately escalate issues to management.
  • Collaborate with senior writers and editors in all locations to ensure adherence to the prescribed style guide for the seamless flow of information to our customers.
  • Monitor problem tracking to identify documentation problems or changes and trends in product usability issues.
  • Work with lead information developers and editors to understand concepts for optimizing documentation.
  • Initiate and recommend creative ways to improve technical information deliverables and processes.
  • Maintain a good working relationship with individuals internal and external to IDD and BMC.


Position Requirements

  • Experience developing technical documentation for enterprise software audiences
  • Hands-on experience with accepted team collaboration, authoring and publishing tools
  • Demonstrate excellent communication and interpersonal skills with ability to effectively work with global and culturally diverse departments nd groups
  • Ability to adjust priorities and quickly learn new technologies and software applications
  • Ability to effectively handle multiple projects
  • Ability to quickly learn new technologies and software applications
  • Recent experience developing documentation with a wiki authoring tool
  • Experience writing documentation for mainframe technologies or applications (Added advantage)
It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, sex, age, national origin, physical or mental disability, history of disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, sexual orientation, protected veteran status, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors.

If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.