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Basic Information

Job Name
Staff Education Delivery Rep - Mexico
Country
Mexico
State
Ciudad de Mexico
City
Mexico
Date Published
13-Apr-2026
Job ID
46570
Travel
You may occasionally be required to travel for business
Secondary locations
MEX Guadalajara
Looking for details about our benefits? You can learn more about them by clicking HERE

Description and Requirements

CareerArc Code
CA-PF
Hybrid: #LI-Hybrid
BMC empowers nearly 80% of the Forbes Global 100 to accelerate business value, faster than humanly possible. Our industry-leading portfolio unlocks human and machine potential to drive business growth, innovation, and sustainable success. BMC does this in a simple and optimized way by connecting people, systems, and data that power the world’s largest organizations so they can seize a competitive advantage.
The BMC Education Delivery Representative (EDR) manages a regional customer education portfolio, serving as the primary point of contact for all training-related needs. The EDR works closely with customers and internal stakeholders to ensure education requirements are identified, aligned with business objectives, and successfully delivered to maximize customer value and adoption of BMC solutions.

Key Responsibilities:
Customer Engagement & Enablement
  • Act as the primary education advisor for assigned customers, ensuring their learning needs are identified, planned, and fulfilled.
  • Promote the BMC Education Catalog to customers, partners, and internal teams, clearly articulating value and learning outcomes.
  • Deliver clear and engaging presentations to customers and stakeholders to explain education offerings, learning paths, and subscription benefits.
Training Coordination & Delivery
  • Assist customers and partners with course registration, access, and optimization of Training Units for instructor-led and eLearning courses.
  • Define and support the delivery of customized training plans, based on skills assessments, project requirements, and customer objectives.
  • Schedule and coordinate private and dedicated instructor-led training sessions for customers.
Subscription & Portfolio Management
  • Onboard customers to BMC Education Enterprise Subscriptions and manage ongoing access and usage.
  • Monitor course utilization and provide regular reporting on subscription usage and training consumption.
This role may also include the following:

Business & Cross-Functional Support
  • Manage the education backlog to support and achieve revenue targets.
  • Provide weekly education forecasts to leadership teams.
  • Collaborate with Customer Success, Sales, and regional teams to drive education demand and identify new education sales opportunities.

To ensure you’re set up for success, you will bring the following skillset & experience: 
Core Skills 
  • Strong customer-facing skills with proven experience in customer success, customer support, or education consulting roles.
  • Excellent stakeholder management skills, with the ability to collaborate effectively across functions and regions.
  • Outstanding presentation skills, including the ability to confidently present education solutions, learning strategies, and value propositions to diverse audiences.
  • Strong communication and interpersonal skills, both written and verbal.
  • High attention to detail with the ability to manage multiple customer engagements simultaneously.
Professional Experience
  • Experience in Customer Support, Customer Success, Education Delivery, or Educational Architecture roles.
  • Understanding of software or SaaS products is a strong advantage.
  • Experience working in a global or regional customer environment is preferred.
Language Requirements
  • Fluency in English and Spanish is required.

Our commitment to you! 

 

BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU! 


If after reading the above, You’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas! 

 

BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender,  gender expression,  gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran.  If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.
Min salary
526,200
Mid point salary
701,600
Max salary
877,000
Min Salary - NEW
515,625
Max Salary - NEW
859,375