DevOps Engineer - US

Basic Information


United States





Date Published


Job ID


Travel Amount


Additional Locations

South Carolina - Charleston, Massachusetts - Boston, Illinois - Chicago, Texas - Dallas, Colorado - Denver, Florida - Miami, New York - New York, Washington - Washington
This role can be based remotely in United States

Description and Requirements

BMC helps customers run and reinvent their businesses in the digital age by tackling their IT management challenges, championing their innovation, and celebrating their success.
Every BMC employee has the potential to have a tremendous impact on customer success—and when customers thrive, we all do.

BMC offers bold and fearless career-seekers like you the opportunity to expand your skills, your network, and your horizons as you work to enable customer growth and innovation every day. You will be surrounded by peers who inspire you, drive you, support you, and make you laugh out loud, in an environment that fosters individuality, respect, and personal ambition.

This position requires working on SaaS service activations with a primary focus on handling customers in GovCloud space. Secondary responsibilities include active maintenance of automations, DevOps tooling and upgrade executions. This position will require working very closely with:

BMC Helix Cloud Ops Teams
BMC Helix Support Teams
BMC Helix Infrastructure Teams - - Database, Networking, Security and Platform.
BMC Professional Services & third-party Consulting teams
BMC Helix Customers
This position requires someone to either already possess or agree to go through the Top-Secret clearance to support Federal customers.
Roles and Responsibilities:
Fulfill responsibilities of a DevOps engineer working on cloud native technologies. 
Responsible for working on customer activations deploying Helix applications as SaaS service.
Write automations for complex deployment procedures and significantly reduce human efforts involved in day to day operational tasks and maintenance activities
Collaborate with multiple cross-functional departments and teams including R&D, IS&T, Support and Operations
Automate and apply development principles to operational practices for overall SaaS Service management
Ensuring topmost quality and rapid issue resolution for reported defects 
Coordinate with Product/Engineering Teams to get the quick resolution of issues and or product defects.
Perform tasks related to customer Escalations and share expertise in resolution of issues related to different deployed automation tools and services.

Hands on experience with CI\CD pipelines and maintenance of containerized deployments
Fundamental knowledge of one of automation scripting language Python, Groovy, Ansible, or Shell scripting
Hands on experience in creating and maintaining Jenkins pipelines
Hands on experience working with Web service protocols (Rest, JSON) 
Hands on experience working with DevOps and Automation tools like Git, Selenium, Docker, Helm, Terraform, Jira, Harbor Registry
Proficient working on Windows and Linux Operation System platforms.
Good exposure and fundamental knowledge of Relational DBs (PostgreSQL, MS SQL)
Good exposure and fundamental knowledge of container deployments, persistent storage, PODs, ingress, routes and Kubernetes objects.
Good exposure and fundamental knowledge of tools like Elastic Search, Kibana, Grafana, Prometheus
Good exposure and fundamental knowledge of Public, Private and hybrid cloud deployments
Good exposure and fundamental knowledge of Site Reliability Engineering (SRE) principles and it’s implementation for SaaS services.
Experience working in an Agile methodology with cross functional teams (R&D, DevOps, Operations, Support etc.)
Able to design & document the Standard Operating Procedures (SOPs), design document and architecture artifacts
Good troubleshooting skills and knowledge of BMC Helix products including ITSM, Digital Workplace, Helix Platform will be an add-on.
Ability to work with time bound deadlines
Hard Working & dedicated person with effective communication skills

This position is part of BMC SaaS DevOps team. This can include weekend work during scheduled production activities and after hours work as needed.


It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, creed, sex, age, sexual orientation, national origin, disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, disabled veteran or status as a protected veteran, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors.

If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

Country (Req)

United States