Staff DevOps Engineer - Remedy & ITSM

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Description and Requirements

BMC works with 86% of the Forbes Global 50 and customers and partners around the world to create their future. With our history of innovation, industry-leading automation, operations, and service management solutions, combined with unmatched flexibility, we help organizations free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead.
Position Description:
This position will work very closely with:
  • BMC Engineering Team.
  • BMC Customer Support Team.
  • BMC Professional Services Team.
  • BMC Helix SaaS Teams – DevOps, Operations, Database, Networking, Security and Wintel.
  • BMC Helix SaaS Customers - To gather requirements, Review customizations and integrations, Cutover.
Key Primary Responsibilities:
  • Demonstrate a high level of Customer Success
  • Demonstrate an ability to identify areas that can be automated as well as provide solutions/recommendations on how to automate.
  • Handling of all BMC Helix Releases/Upgrades as a part of the Migration Team.
  • Coordinate with customers and Project Managers to gather requirements and perform complexity analysis
  • Execution of the Upgrade plan
  • Completing Upgrade POCs to finalize the process required.
  • Troubleshooting & Fixing all Issues identified during releases related to the area of responsibility or be able to coordinate, delegate and moderate the resolution of issues with appropriate eco-system teams.
  • Coordinate with OnDemand Support Teams including Operations, Database, Networking, Security, Wintel and Engineering Teams.
  • Participate in Internal Team Review meetings.
Position Requirements:
  • Should have a minimum of 6/7yrs of work experience in a global setup demonstrating strong collaboration, communication, teamwork and decision-making capabilities.
  • Should be very Fluent in English Language (Oral and Written)
  • Experience in working with customers, stakeholder management (internal and external) as well as in a SaaS Operations team is mandatory
  • Experience of working with BMC Helix Service Management Solution or any other solution in service management space is preferable.
  • Exposure in ARS Development using ARS Forms & ARS objects - Active Links, Filters, Escalation, Active Link Guide, Filter Guides, Menus, Web Services, Applications.
  • Exposure to executing Migration Projects in Service Management space is preferable.
  • Exposure to DevOps technologies and Processes highly preferred.
  • Strong Problem-solving Ability.
  • Able to design & document the requirements comprehensively to execute the Release Project Plans.
  • Ability to work with significant deadlines.
  • Hard Working, dedicated & effective communication skills.
  • Bachelor’s degree in Computers / IT or equivalent experience.

It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, age, national origin, physical or mental disability, history of disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, sexual orientation, veteran status, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors. 

BMC will never ask for payment in exchange for employment.

If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

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