Staff DevOps Engineer

Basic Information







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Description and Requirements

This position will work very closely with:
BMC Professional Services & IS&T
BMC SaaS Activation Team
BMC SaaS Support Teams
BMC SaaS Infrastructure Teams

The candidate should be a Qualified (L3 Level) Remedy Developer/Administrator.

Roles and Responsibilities:
  • You will be responsible for the development and administration of Remedy ITSM system used by SaaS teams for day-to-day operations
  • You will be responsible to Work on Request for Enhancements (RFEs), developing new and/or customizing ITSM applications. 
  • You will be responsible to Work on development tasks involved in building integrations with third party applications using RestAPI, Webservices, Plugins and other suitable integration methods
  • You will coordinate with Business Operations, IS&T and other stakeholders to gather requirement for writing enhancements for BMC Remedy ITSM, DWP, DWP-C & Smart IT.
  • Work in Agile way to develop and deliver in regular sprint cycles.
  • Contribute towards Automations helping bring operations efficiency.
  • Troubleshooting & Fixing all Issues identified as part of release & developments

  • Exposure to Installation procedures for different products like BMC Remedy ITSM, DWP, SmartIT, Smart Reporting, DWP Catalog is preferable.
  • Expertise in ARS Development/Administration using ARS objects - Forms, Active Links, Filters, Escalation, Active Link Guide, Filter Guides, Menus, Web Services, Applications etc.
  • Experience working on integrations between Remedy ITSM and external tools using different integration methods like web methods, RESTAPI, pentaho jobs etc. 
  • Very good troubleshooting skills within Remedy platform, DWP/SmartIT and Smart Reporting products.
  • Very Good Exposure of Remedy Integrations using latest version of Remedy APIs and ARS workflow (AR 9.x and above) ,e.g. Integration with SRM, Incident, Change, Work Order and CMDB Module.
  • Working Knowledge of SRM, ITSM, CMDB & Remedy Architecture. 
  • ITIL v3 certification is preferable.
  • Good exposure in working on Windows and Linux Operation System platforms.
  • Exposure of working with different database technologies like Microsoft SQL & Postgres.
  • Good documentation skills for writing design documents while working on development projects.
  • Exposure to ARS, ITSM and DWP upgrade procedures will be an added advantage.
  • BMC Remedy and DWP Certifications will be added advantage.

BMC helps customers run and reinvent their businesses in the digital age by tackling their IT management challenges, championing their innovation, and celebrating their success.
Every BMC employee has the potential to have a tremendous impact on customer success—and when customers thrive, we all do.

BMC offers bold and fearless career-seekers like you the opportunity to expand your skills, your network, and your horizons as you work to enable customer growth and innovation every day. You will be surrounded by peers who inspire you, drive you, support you, and make you laugh out loud, in an environment that fosters individuality, respect, and personal ambition.

It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, creed, sex, age, sexual orientation, national origin, disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, disabled veteran or status as a protected veteran, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors.

If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.