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Basic Information

Job Name
Staff Customer Success Specialist - India
Country
India
State
Maharashtra
City
Pune
Date Published
19-Nov-2025
Job ID
46029
Travel
You may occasionally be required to travel for business
Looking for details about our benefits? You can learn more about them by clicking HERE

Description and Requirements

CareerArc Code
CA-PS
#LI-PS1
Hybrid: #LI-Hybrid
This Is Helix. Powered by You.

At BMC Helix, we don’t do ordinary. We’re the AI-native engine behind the world’s most forward-thinking IT organizations, helping them focus on what matters most. What are we passionate about? We're here to reset the economics of enterprise IT and help others realize the ROI of AI.

We are a mix of curious minds, creative thinkers, and courageous builders who believe tech should change the game—not just play it. We celebrate wins, support each other, and laugh a lot.

We are the change makers. With decades of leadership and established trust in IT service and operations management, we’re scaling with purpose—through organic innovation, strategic acquisitions, and relentless R&D. Our open-first Agentic AI platform empowers autonomous agents to drive real outcomes with speed, accountability, and precision.

We are laser-focused on delivering real value to our customers by accelerating innovation and the application of applying agentic AI in digital service and operations management for IT organizations around the world.
Customer Success brings the transcendent customer experience to life by empowering customers to achieve the value and impact of their BMC investments. Customer Success accelerates core business outcomes, mitigates risk, cultivates relationships, removes friction, and improves customer experience. No better team to join when customer centricity is at the heart of BMC's strategy! 
Here is how, through this exciting role, YOU will contribute to BMC's and your own success: 
  • Strong business acumen: Ability to understand and align with Helix’s strategic priorities, including utilisation, margin, and time to start.
  • Drive process improvement: Proactively identify inefficiencies and propose solutions that enhance operational excellence.
  • Initiative & AI adoption: Demonstrate initiative by proactively identifying opportunities to leverage AI and automation for smarter resource management, process optimisation, and reporting. Champion the adoption of new technologies and drive continuous improvement across the team.
  • Growth mindset: Embrace challenges, learn from setbacks, and continuously seek improvement.
  • Collaboration: Build strong relationships across teams (Sales, PMO, Legal, Partner Success, Delivery) and act as a connector.
  • Reliability & Accountability: Deliver consistently, take ownership of work and its impact, and uphold confidentiality and compliance.
  • Knowledge of enterprise tools: Demonstrated experience with tools such as Salesforce and Certinia, and the ability to quickly learn and apply new systems as required. 
  • Innovation: Actively explore and propose new ways of working, including piloting and evaluating emerging tools and technologies to drive smarter, more efficient processes.

Staffing & Resource Support

  • You will manage global GSD resourcing and provide geo-level support based on business priorities.
  • You will maintain and optimize resource request templates with accurate skills and hours mapping.
  • You will ensure early and accurate data entry to support forecasting, capacity, and demand visibility.

Governance & Reporting for 

  • You will raise WebReqs, process EPOs, and handle vendor-related documentation.
  • You own external Consultants/Partners reporting for external consultants/partners, including utilization summaries, spend tracking, and skills management.

Clearance & Compliance

  • You will track clearances, identify gaps, and ensure readiness and compliance in coordination with Project Managers and Resource Managers.

Delivery & Project Reporting

  • You will track project Go-Lives, milestones, and delivery progress.
  • You will publish weekly project status updates for forecast cadence.


Strategic & Cross-Functional Contributions

Enablement & Process Optimization

  • You maintain and update the Helix RMO Wiki and process documentation.
  • You support Project Manager and Resource Manager training with relevant material and real use cases.
  • You collaborate on Certinia process mapping and improvements.

Automation & Systems

  • You work with the Presales Desk and automation teams to streamline resource request workflows.
  • You ensure templates and systems reflect current business needs and updated skill taxonomies.

Why Work Here? Because You’ll Matter.​

We’re not hiring for roles—we’re hiring for impact. At Helix, you’ll solve hard problems, build smart solutions, and work with people who challenge and champion you. You’ll see your ideas come to life—and your work make a difference.​

We believe in trust, transparency, and grit. Our culture is inclusive, flexible, and built for people who want to stretch themselves - and support others doing the same.  Whether you’re remote or in-office, you’ll find space to show up fully and contribute meaningfully. You won’t be boxed in—you’ll be backed up.​

Make Your Mark At Helix​

If Helix excites you but you're unsure if you meet every qualification, apply anyway. We value diverse perspectives and believe the best ideas come from everywhere.​

EEOC Statement

Helix is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender,  gender expression,  gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status asa protected veteran.  If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.​


BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.
At BMC we believe in pay transparency and have set the midpoint of the salary band for this role at 2,117,800 INR. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs. 

The salary listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits.

We are committed to ensuring that our employees are paid fairly and equitably, and that we are transparent about our compensation practices. 




(Returnship@BMC)

Had a break in your career? No worries. This role is eligible for candidates who have taken a break in their career and want to re-enter the workforce. If your expertise matches the above job, visit to https://bmcrecruit.avature.net/returnship know more and how to apply.

Min salary
1,588,350

Why Work Here? Because You’ll Matter.​

We’re not hiring for roles—we’re hiring for impact. At Helix, you’ll solve hard problems, build smart solutions, and work with people who challenge and champion you. You’ll see your ideas come to life—and your work make a difference.​

We believe in trust, transparency, and grit. Our culture is inclusive, flexible, and built for people who want to stretch themselves - and support others doing the same.  Whether you’re remote or in-office, you’ll find space to show up fully and contribute meaningfully. You won’t be boxed in—you’ll be backed up.​

Make Your Mark At Helix​

If Helix excites you but you're unsure if you meet every qualification, apply anyway. We value diverse perspectives and believe the best ideas come from everywhere.​

EEOC Statement

Helix is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender,  gender expression,  gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status asa protected veteran.  If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.​


Mid point salary
2,117,800
Max salary
2,647,250
Min Salary - NEW
1,588,350
Max Salary - NEW
2,647,250