Basic Information

Country:

India

State:

Maharashtra

City:

Mumbai

Date Published:

06-Mar-2025

Job ID:

43974

Travel:

You may occasionally be required to travel for business

Looking for details about our benefits? You can learn more about them by clicking HERE

Description and Requirements

#LI-UT1

Onsite: #LI-Onsite

"At BMC trust is not just a word - it's a way of life!"

We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud! 

We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation! 

GSD (Global Services Delivery) is a global delivery organization responsible for delivering BMC solutions to our customer worldwide. It provides unique opportunity to meet customers and solve their business problem by consultative approach. This group is responsible for managing latest BMC technologies and making sure customers get the maximum value from their investment.

As an Application Managed Services (AMS) Consultant, you deliver critical post-implementation and operational support for enterprise software solutions, helping BMC clients maximize value and ensure platform stability.

In this role, you:

Provide L2/L3 operational support for BMC Helix Operations Management (BHOM) and TrueSight Operations Management (TSOM), ensuring platform availability and performance per SLAs.
Administer, configure, and customize BHOM/TSOM environments to meet evolving client needs and ensure system efficiency.
Monitor system health, performance metrics, and events to proactively detect, troubleshoot, and resolve anomalies and issues with minimal service impact.
Analyze capacity and usage trends to implement performance improvements and ensure long-term stability.
Manage patching, upgrades, releases, and the deployment of new features with minimal disruption to operations.
Oversee integrations with third-party tools to enable seamless data flow and cross-system interoperability.
Maintain clear, up-to-date documentation of configurations, customizations, and resolution procedures.
Deliver training and knowledge sharing to stakeholders and end-users, promoting tool adoption and operational best practices.
Align to ITIL practices and internal standards to ensure service quality, compliance, and consistency.
Collaborate with Service Owners and internal teams to drive continuous improvement in service delivery.
Operate in dynamic, fast-paced environments, managing incidents, enhancements, and support tasks simultaneously.

Skills/Experience:

Mandatory:

Candidate must possess a Bachelor’s Degree.
Should have 5-7 years of IT experience.
Should have worked in Applications Managed Services and Consulting Services environment
Extensive experience in the implementation, administration and configuration of BMC BMC Helix Operations Management (BHOM) /TSOM Application Support, Administration, Integrations and, Customizations
Excellent in troubleshooting BHOM/ TSOM applications, integrations, customizations.
Extensive experience maintaining BHOM /TSOM within a high distributed complex environment.
Effective communication skills in English (verbal and written).

Good to Have:

Good knowledge of Cloud Technologies, networking, and database concepts
Well Organized with a positive attitude, ability to work in customer facing env & should be able to communicate with Customers, Vendors, and other internal groups as required.
Exercises independent judgment within broadly defined practices and policies in selecting methods, techniques and evaluation criteria for obtaining results.

CA-DNP

Our commitment to you!

BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU!

If after reading the above, You’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!

BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.

At BMC we believe in pay transparency and have set the midpoint of the salary band for this role at 1,638,100 INR. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs.

The salary listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits.

We are committed to ensuring that our employees are paid fairly and equitably, and that we are transparent about our compensation practices.

(Returnship@BMC)

Had a break in your career? No worries. This role is eligible for candidates who have taken a break in their career and want to re-enter the workforce. If your expertise matches the above job, visit to https://bmcrecruit.avature.net/returnship know more and how to apply.

Min salary

1,228,575

Mid point salary

1,638,100

Max salary

2,047,625