Senior Technical Support Analyst - India

Basic Information

Country

India

State

Maharashtra

City

Pune

Date Published

23-Aug-2022

Job ID

34981

Travel Amount

up to 10%

Description and Requirements

#LI-SD2
BMC works with 86% of the Forbes Global 50 and customers and partners around the world to create their future. With our history of innovation, industry-leading automation, operations, and service management solutions, combined with unmatched flexibility, we help organizations free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead.
Works directly with customers via phone, email, and chat sessions to enhance satisfaction and improve use of products. Responds to customer inquiries regarding products, features, and compatibility. Delivers solutions and implements workarounds by using technical knowledge to troubleshoot and diagnose software issues. May suggest configuration changes to improve product performance and meet customer needs. Analyzes, researches, and documents issues and adds resolution to knowledge base as input into product development and enhancement cycles. May publish knowledge articles for customers to reference in lieu of logging a help ticket. Issues that are very complex, technical, and require additional debugging are escalated to the product development team KNOWLEDGE, SKILLS, AND ABILITIES: Uses full understanding of discipline to resolve complex issues in creative and efficient ways. Applies judgement in evaluating and proposing recommendations to resolve issues that often require deep analysis and interpretation of data. Participates in, and may lead, cross-functional and department teams. Plans and executes tasks with very little supervision. EDUCATION AND EXPERIENCE: Bachelor’s degree or equivalent with a minimum of 8 years of professional experience OR advanced degree with 6 years of experience required.

It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, age, national origin, physical or mental disability, history of disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, sexual orientation, veteran status, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors. 

BMC will never ask for payment in exchange for employment.

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