Sr Technical Instructor

Basic Information

Country

United Kingdom

State

NA

City

Remote

Date Published

09-Aug-2021

Job ID

31022

Travel Amount

up to 50%

Description and Requirements

BMC are looking for a passionate Technical Instructor to join our BMC Education Services team. The successful candidate will be primarily responsible for delivering customer and partner facing BMC training courses with hands on technical labs. BMC Education Services training programs are a blend of traditional classroom, virtual classroom and self-paced interactive learning. 

In addition to delivering training, the Technical Instructor will be responsible for interacting with our customers to drive BMC Software adoption through education. Finally, the technical instructor serves as a resource and subject matter expert to our instructional designers in the curriculum development process. If you enjoy being a key contributor in a self-defining quickly evolving team, this is the ideal job for you.

 
Roles and Responsibilities:

- Deliver virtual and onsite technical trainings to customers and partners

- Interact with customers to develop training plans and drive BMC Software adoption through education.

- Serve as a resource and subject matter expert for instructional designers in the development of new training materials

- Define and develop new content to extend and enhance existing BMC Software training materials as needed.



About You:

First and foremost, we are looking for a candidate that has a passion for technical training.  Candidates will ideally have working experience with either BMC products such as BMC Helix ITSM, BMC Helix Digital Workplace, BMC Helix Discovery, Control-M, TrueSight, or have experience with similar enterprise level products.

In addition, you will have:

- Excellent English communication skills, both written and verbal.

- Quality customer service skills and prior customer-focused experience

- Experience of delivering training services to technical audiences or clients.

- Experience working with internal and external customers to develop training plans and provide guidance on educational offerings.

- Able to travel world-wide, and work flexible hours to accommodate virtual delivery.

- Experience in developing technical curriculum.

- Ability to quickly learn and master a complex technical product.

- Experience in creating and maintaining hands on lab environments is a strong plus.

- Must enjoy a challenging work environment that requires significant flexibility, self-direction, and creativity.

- ITIL foundation certification will be added advantage.
From core to cloud to edge, BMC delivers the software and services that enable over 10,000 global customers, including 84% of the Forbes Global 100, to thrive in their ongoing evolution to an Autonomous Digital Enterprise.
It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, creed, sex, age, sexual orientation, national origin, disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, disabled veteran or status as a protected veteran, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors.

If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.