Senior Solution Engineer ITSM- Remote

Basic Information


United States



Date Published


Job ID


Travel Amount

up to 25%

Additional Locations

South Carolina - Charleston, Massachusetts - Boston, Illinois - Chicago, Texas - Dallas, Colorado - Denver, Florida - Miami, New York - New York, Washington - Washington
This role can be based remotely in United States

Description and Requirements

From core to cloud to edge, BMC delivers the software and services that enable over 10,000 global customers, including 84% of the Forbes Global 100, to thrive in their ongoing evolution to an Autonomous Digital Enterprise.
Senior Solution Engineer – DSOM 

BMC helps customers run and reinvent their businesses in the digital age by tackling their IT management challenges, championing their innovation, and celebrating their success. Every BMC employee has the potential to have a tremendous impact on customer success—and when customers thrive, we all do. 

BMC offers bold and fearless career-seekers like you the opportunity to expand your skills, your network, and your horizons as you work to enable customer growth and innovation every day. You will be surrounded by peers who inspire you, drive you, support you, and make you laugh out loud, in an environment that fosters individuality, respect, and personal ambition.

Digital Service Operations Management (DSOM)
Highly successful and geographically disperse Presales team, seek a Solution Engineer to work closely with our sales team and enterprise customers to determine how we can best serve their unique needs through creating awareness of our solutions.  This is a highly visible role working with some of our most successful sales teams, supporting prestigious enterprise clients and new logo accounts. 
DSOM is a combination of Service Management & Operations Management into a single, automated platform called Helix built on modern technology leveraging micro-services, cognitive AI and ML, containers and cloud. Our goal is to help deliver services faster, accelerate time-to-market, and lower cost and risk across your customer's organizations.  Therefore we are relevant and why analysts keep putting BMC DSOM solutions in the lead of their quadrants and competitive analysis. 

Experience Needed and Experience Offered:
Provide technical assistance throughout a world-class sales cycle to drive opportunities.
Delivers and customizes technical presentations on BMC Solutions. 
Explains the value to customers, with associated use cases, required capabilities, and differentiation.
Actively participates in sales calls to help manage technical requirements and simplify the needs and actions
Identifies and develops innovative solutions to meet customer requirements. 
Focuses on large or complex sales opportunities with complex customer needs.
Writes Proof of Value success criteria for a clients solution validation. Stands up the appropriate environment (OnPrem or SaaS) and manages the process to ensure success, communicating progress both to the customer and to the sales account management team.
Provides demonstrations and presentations for BMC Webinars and Tradeshows/Marketing Events.
Reviews RFP requirements from customers with sales and clients to establish the right solution and be consultative on whether to bid.

What We Seek:
Ability to communicate technical and business information to a varied audience (technical and non-technical customers).
Technically savvy and some understanding of BMC’s service and operation solutions 
Experience working on our flagship products: BMC Remedy, BMC Helix, BMC Discovery (ADDM), Truesight or any of our competitors’ products in this space is highly advantageous
Awareness and possible experience in AI, Machine Learning, IOT and Edge Computing 
Understanding of leading cloud provider technologies (AWS, Azure, Google Cloud) is highly advantageous
You have a value based consultative approach, in which you can adopt and articulate the value of our solution to address the customer’s challenges. 
Ability to develop a broad awareness of the client's technical architecture and emerging technologies with enough knowledge to determine what is and is not possible.
Analyse customer needs through research and troubleshooting followed with recommending a solution. 
Excellent interpersonal relationship building skills.
Strong problem solving and analytical ability.
Substantial experience working in an enterprise-type software consulting, implementation, support or training experience a major plus.

What You Will Get:
Exceptional benefits
Smart working
Unrivalled, exceptional sales training
Opportunity to work with exceptional, talented leaders

What BMC Offers:
Competitive salary and great workplace benefits, including top-rated healthcare
Many office sites offer gym memberships, subsidized lunches, free drinks and fruit
State-of-the art digital workplace with a dynamic, fun working environment
Inclusive, highly diverse culture and performance/merit-based promotion opportunities
We hire the best performers in every area, people who are the perfect blend of competitive and supportive to help you succeed in your career.
You’ll work in a Presales team which is known in the industry for its excellence in delivery.
We have a compensation structure designed for high performers, with all the perks you’d expect and some that will surprise you.
We want our people to be the best in their fields, and we offer great training and growth opportunities.
We’re a meritocracy, and we offer promotion opportunities based on performance, not politics.
We foster a culturally diverse, dynamic, and fun working environment—our employees’ comfort and quality of life are critical to company success.
We give our employees outstanding benefits that allow you to make strategic choices for you and your family.


It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, age, national origin, physical or mental disability, history of disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, sexual orientation, veteran status, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors. 

BMC will never ask for payment in exchange for employment.

If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.