Sr Solution Engineer ITSM - Sydney

Basic Information




New South Wales



Date Published


Job ID


Travel Amount

up to 25%

Description and Requirements

We’re looking for a dynamic Solution Engineer who can not only keep up with but also drive market demand for our flagship ITSM & ITOM portfolio. This is a highly visible role working with our most prestigious enterprise clients and new logo accounts.

Ideal Qualities and How You’ll Put Them to Use

The Software consultant role will be responsible for providing support on a unique enterprise level software solution for various customers.

Responsibilities include:
  • Provide technical support throughout the sales cycle to drive opportunities
  • Delivers and customizes technical presentations on BMC products. Builds new presentations for use by sales and other software consultants. Explains product capabilities, limitations, and implementation. Can describe technical trade-offs and implementation alternatives.
  • Actively participates in sales calls involving complex technical requirements or multiple hardware platforms.
  • Identifies and develops innovative solutions to customer requirements. Also is responsible for explaining and researching the technical capabilities of BMC's products versus our competition. Assist in developing competitive product white papers for use by sales and software consultants.
  • Focuses on large or complex sales opportunities requiring complex solutions.
  • Works with the sales representative with little supervision to define sales and technical strategies in dealing with the client. Provides feedback on technical efforts of other Software Consultants.
  • Writes trial plans for prospective clients. Provides technical support to these clients. Monitors progress of the client in using the product. Keeps the account team informed of the trial status. Identifies and resolves technical and business problems with the trial. Makes recommendations to terminate trials when necessary.
  • Provides demonstrations and presentations for BMC Seminars and Tradeshows. Performs necessary equipment set-up and installation.
  • Researches, composes, and delivers responses to RFPs. Interacts with clients to clarify requirements. Reviews RFP responses for technical accuracy.
  • Generates timely status reports, time usage reports, and expense reports as requested by management.
  • Collects business and technical information from clients regarding requirements. Determines whether BMC solutions can technically satisfy these requirements. Confers with the sales representative, technical and sales management on these observations. Works with R&D to define requirements for new products or new product features as required. Reviews decisions regarding technical qualification.
  • Designs and builds customized demonstrations of BMC solutions for prospective clients possibly using pre-production and beta software. Presents and delivers these demonstrations to clients. Assists and trains other Software Consultants in developing demonstrations.
  • Installs solutions at client sites as part of proof of concept or pilot.
  • Is able to use BMC products in a variety of environments. Can describe and explain the capabilities of each BMC product. Can also explain the implementation strategy of each major BMC product as well as future product direction. Provides feedback to Engineering and Marketing as to product direction. Can compare and contrast BMC capabilities versus major competitors.
  • Has a deep understanding of our customers’ pain points and you know how our products uniquely address them.
  • Has C-level influence to enable BMC to be viewed as a trusted advisor.
  • Is able to strengthen BMC’s access to decision makers and develop the business network organically.
  • Can build trust internally and externally by acting authentically and with integrity.
  • Keep up with current business practices, you value strong leadership, and you have insatiable curiosity for industry trends
  • Thrives in a multi-faceted company staffed by objective-driven colleagues.
  • Brings an energy and spirit of innovation to everything you do. You know that being creative and being analytical aren’t mutually exclusive.

The Experience You’ll Bring:

  • You’re well known in the ITSM and ITOM space
  • You’re a product evangelist, well-known in social formats and understand that being a brand ambassador is more than a marketing tool.
  • You’re ITIL®-certified or you soon will be, and you can be an active contributor to the ITSM community.
  • You’re a well-educated, well-spoken communicator who can give a knockout presentation to any audience.
  • You are inquisitive and love building new relationships to create champions with both internal and customer stakeholders all at levels.
  • You have outstanding listening and questioning techniques that enable you to develop a solid understanding of customer’s business, operational and technology objectives.
  • You know that competition is thrilling, and that the basis of healthy competition is integrity.
  • You have an entrepreneurial spirit and a start-up mentality with demonstrated experience negotiating with enterprises of all sizes and verticals.
  • You are a results-oriented self-starter with boundless energy and a winning attitude.

The Experience We Offer:
  • We are #1 in Service Management and market leaders across all our product portfolio markets
  • We’ll make you a part of an invigorating sales process.
  • We hire the best performers in every area, people who are the perfect blend of competitive and supportive to help you succeed in your career.
  • We’ve created a strong internal support network.
  • We want our people to be the best in their fields, and we offer unbeatable training and growth opportunities.
  • We’re a meritocracy, and we offer promotion opportunities based on performance, not politics.
  • We give our employees outstanding benefits that allow you to make strategic choices for you and your family.
  • We’ve created flexible work spaces that encourage creativity and teamwork
From core to cloud to edge, BMC delivers the software and services that enable over 10,000 global customers, including 84% of the Forbes Global 100, to thrive in their ongoing evolution to an Autonomous Digital Enterprise.
It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, creed, sex, age, sexual orientation, national origin, disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, disabled veteran or status as a protected veteran, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors.

If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.