"At BMC trust is not just a word - it's a way of life!" We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud!  We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation! 

Position Purpose

Position Strengths:

• Communication
  
• Strong work ethic / diligent
  
• Organization and planning
  
• Managing information
  
• Team work

• Change Champion
  
• Flexibility
  
• Independence
  
• Initiative
  
• Attitude

• Create and maintain project management deliverables according to the BMC
• Excellence playbook for different stages of the project, including:
  
• Development and maintenance of project management plan, project schedule, communications plan deliverables (e.g. status reporting), and key meeting materials

• Establish and execute project governance, including: 
  
• Includes plan for communication and collaboration among the Customer Team,
• Account Team, Services Sales, and the PMO

• Ensure all internal BMC stakeholders are kept well informed on the engagement:
• Customer expectations, comprehensive status (including dashboard reporting), and future engagement opportunities
• Establish conditions of satisfaction and success factors with the Customer early in the engagement and ensure those are reviewed and maintained periodically through the project life-cycle
• Establish and lead recurring governance meetings including preparation of materials and working with Customer Project Manager and key internal and external stakeholders to review key project information

• Perform BMC PMO administration requirements, including:
  
• Setup and maintenance of projects in OpenAir
• Accurate revenue forecasting, monthly revenue close 
• Management of Project costs and margin
• Precise project communications (to PMO and other internal stakeholders)

• Manage transition from Sales to Delivery Team:
  
• Comprehensive review and clarification of SOW prior to deal closures
• Review of BMC solutions roadmap for the Customer
• Work with resource management to make best use of BMC resources for delivery.

• Manage Pre-Flight Activities - Staff engagements, assess Customer readiness.
  
• Implementation / Delivery
  
• Manage to plan – within parameters of cost, scope, schedule and quality, including:
  
• Manage risks and issues
  
• Track action items through to closure and document decisions
  
• Manage and maintain up to date and comprehensive project schedules
  
• Manage budget – resource burn sheets, investment requests, etc.
  
• Manage resources – driving team performance and ensuring efficient resource on boarding and off boarding
  
• Manage delivery - orchestrate quality and manage fulfillment of project deliverables to agreed expectations

• Manage scope change - identify, negotiate and execute Contract Change Orders ("CCO") as required.

• An individual contributor that:
• Understands and can articulate how the BMC solutions align to the Customer's needs.
  
• Receives positive Customer feedback from BMC leadership, teams, peers, and sales groups.
  
• Leads project teams that inspire trust and confidence.
  
• Cultivates satisfied, repeat Customers.
  
• Communicates and orchestrates actions effectively for project success (e.g. proactively mitigates risks before issues impact the project).
  
• Complies with the project cadence required by PMO (e.g. regular status reporting on standard project indicators).
  
• Approves project team's time and expense reports each week.
  
• Maintains OpenAir project status every week.
  
• Escalates appropriately for issues impacting project delivery or Customer satisfaction, following process and policy.
  
• Builds and maintains strong relationships with internal and external key stakeholders.
  
• Continuously improves own skills and proactively seeks new learning and engagement opportunities.
  
• Identifies new or emergent business opportunities with Customers and coordinates with BMC Account teams for follow up.
  
• Achieves utilization target.
  
• Forecasts revenue with an accuracy of +/- 5% each period.
  
• Contributes to BMC knowledge through participation in internal initiatives.
  
• Executes projects in compliance with the processes and standards of BMC
• Excellence delivery methodology.
  
• Fulfills all Ethics and Compliance training and testing requirements to protect BMC interests and assets at all times.

• Functional Skills:
  
• Understanding of different software development methodologies (Waterfall, Agile, etc.) – advanced level
  
• Demonstrated experience in IT Service Management and Cloud computing domains – intermediate level
  
• Articulate the BMC Global Services approach and benefits of BMC solutions - intermediate level
• English and Spanish literacy both oral and written.

• Microsoft Project - advanced level
  
• Microsoft Office - Word, Excel, PowerPoint - advanced level
  openAir - advanced level
  
• Knowledge of effective use of SharePoint – basic level

Soft Skills:

• Communications – oral and written - listens and communicates effectively – advanced level
  
• Customer relationship management – influencing, conflict resolution, problem solving, negotiating – advanced level
  
• Organization, time management – advanced level
  
• Attention to detail – advanced level
  
• Business acumen, analytical and problem solving skills – advanced level
  
• Interpersonal and coordination skills – advanced level

Qualifications / Certifications:

• Bachelor's degree or equivalent
  
• Professional language fluency: English, Spanish & Portuguese
• PMI Project Management Professional (PMP) certification
  
• PRINCE 2 Practitioner or other formal training in Project Management methodology (may be optional if PMP certified)
  
• ITIL v3 Foundation
  
• BMC Excellence badge
  
• Knowledge of BMC solutions and the ability to articulate - BMC product certification recommended

Experiences

• 6(+) years of direct experience managing all phases of software Implementation project lifecycle.
  
• Exposure to managing multiple simultaneous projects and cross team dependencies.
  
• Managed projects of $250,000 USD with 3+ team members on projects over 3 months in duration.
  
• Managed people from different countries and with various cultural backgrounds - international experience preferred.
  
• Able to demonstrate experience in IT Service Management and Cloud Computing Domains 
  

Our commitment to you! • BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU! • If after reading the above, You’re Unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas! It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, creed, sex, age, sexual orientation, national origin, disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, disabled veteran or status as a protected veteran, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.