Senior Program Manager - India

Basic Information

Country:

India

State:

Delhi

City:

IND New Delhi

Date published:

16-Nov-2020

Job ID:

28515

Travel Amount:

up to 25%

Secondary Locations:

IND Pune - Business Bay

Description and Requirements

From core to cloud to edge, BMC delivers the software and services that enable over 10,000 global customers, including 84% of the Forbes Global 100, to thrive in their ongoing evolution to an Autonomous Digital Enterprise.

Program Manager – Consulting Service

BU/PRODUCT DESCRIPTION:

POSITION PURPOSE:

The BMC Project Manager performs a lead role in managing the implementation of BMC enterprise software solutions.  The Project Manager is responsible for orchestrating the successful delivery of Global Services engagements.  Project Managers are expected to drive projects to successful completion (on-time, on budget, with high Customer satisfaction) while maintaining billable efforts and protecting project profitability.

KEY ACCOUNTABILITIES:

Strategy / Project Management:

  • Create and maintain project management deliverables according to the BMC
  • Excellence playbook for different stages of the project, including:
  • Development and maintenance of project management plan, project schedule, communications plan deliverables (e.g. status reporting), and key meeting materials
  • Establish and execute project governance, including: 
  • Includes plan for communication and collaboration among the Customer Team,
  • Account Team, Services Sales, and the PMO
  • Ensure all internal BMC stakeholders are kept well informed on the engagement -
  • Customer expectations, comprehensive status (including dashboard reporting), and future engagement opportunities
  • Establish conditions of satisfaction and success factors with the Customer early in the engagement and ensure those are reviewed and maintained periodically through the project life-cycle
  • Establish and lead recurring governance meetings including preparation of materials and working with Customer Project Manager and key internal and external stakeholders to review key project information
  • Perform BMC PMO administration requirements, including:
  • Setup and maintenance of projects in OpenAir
  • Accurate revenue forecasting, monthly revenue close 
  • Management of Project costs and margin
  • Precise project communications (to PMO and other internal stakeholders)
  • Manage transition from Sales to Delivery Team:
  • Comprehensive review and clarification of SOW prior to deal closures
  • Review of BMC solutions roadmap for the Customer
  • Work with resource management to make best use of BMC resources for delivery.

Transformation/ Change Mgmt:

  • Manage Pre-Flight Activities - Staff engagements, assess Customer readiness.
  • Implementation / Delivery
  • Manage to plan – within parameters of cost, scope, schedule and quality, including:
  • Manage risks and issues
  • Track action items through to closure and document decisions
  • Manage and maintain up to date and comprehensive project schedules
  • Manage budget – resource burn sheets, investment requests, etc.
  • Manage resources – driving team performance and ensuring efficient resource on boarding and off boarding
  • Manage delivery - orchestrate quality and manage fulfillment of project deliverables to agreed expectations

Relationships / Sales:

  • Manage scope change - identify, negotiate and execute Contract Change Orders ("CCO") as required.


SUCCESS BEHAVIORS:

An individual contributor that:

  • Understands and can articulate how the BMC solutions align to the Customer's needs.
  • Receives positive Customer feedback from BMC leadership, teams, peers, and sales groups.
  • Leads project teams that inspire trust and confidence.
  • Cultivates satisfied, repeat Customers.
  • Communicates and orchestrates actions effectively for project success (e.g. proactively mitigates risks before issues impact the project).
  • Complies with the project cadence required by PMO (e.g. regular status reporting on standard project indicators).
  • Approves project team's time and expense reports each week.
  • Maintains OpenAir project status every week.
  • Escalates appropriately for issues impacting project delivery or Customer satisfaction, following process and policy.
  • Builds and maintains strong relationships with internal and external key stakeholders.
  • Continuously improves own skills and proactively seeks new learning and engagement opportunities.
  • Identifies new or emergent business opportunities with Customers and coordinates with BMC Account teams for follow up.
  • Achieves utilization target.
  • Forecasts revenue with an accuracy of +/- 5% each period.
  • Contributes to BMC knowledge through participation in internal initiatives.
  • Executes projects in compliance with the processes and standards of BMC
  • Excellence delivery methodology.
  • Fulfills all Ethics and Compliance training and testing requirements to protect BMC interests and assets at all times.

COMPETENCIES

Functional Skills:

  • Understanding of different software development methodologies (Waterfall, Agile, etc.) – advanced level
  • Demonstrated experience in IT Service Management and Cloud computing domains – intermediate level
  • Articulate the BMC Global Services approach and benefits of BMC solutions - intermediate level
  • English literacy both oral and written.

Technical Skills:

  • Microsoft Project - advanced level
  • Microsoft Office - Word, Excel, PowerPoint - advanced level
  • OpenAir - basic level
  • Knowledge of effective use of SharePoint – basic level

Qualifications / Certifications:

  • Bachelor's degree or equivalent
  • PMI Project Management Professional (PMP) certification
  • PRINCE 2 Practitioner or other formal training in Project Management methodology (may be optional if PMP certified)
  • ITIL v3 Foundation
  • BMC Excellence badge
  • Knowledge of BMC solutions and the ability to articulate - BMC product certification recommended

Experiences

  • 10(+) years of direct experience managing all phases of software Implementation project lifecycle.
  • Exposure to managing multiple simultaneous projects and cross team dependencies.
  • Managed projects of $250,000 USD with 3+ team members on projects over 3 months in duration.
  • Managed people from different countries and with various cultural backgrounds - international experience preferred.
  • Able to demonstrate experience in IT Service Management and Cloud Computing Domains


It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, age, national origin, physical or mental disability, history of disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, sexual orientation, veteran status, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors. BMC never asks for payment from individuals seeking employment with the company.

If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.