SENIOR NETWORK OPS CONTROL SPECIALIST

Basic Information

Country:

India

State:

Maharashtra

City:

Pune

Date Published:

28-Jun-2023

Job ID:

37510

Travel:

You may occasionally be required to travel for business

Description and Requirements

#LI-PS1

"At BMC trust is not just a word - it's a way of life!"

We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud! 

We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation! 

This role is for IT Command Center -Operations which is responsible for monitoring all BMC IT Data Centers.

Primary Roles and Responsibilities:

• Day to day Operation of IT Command Center; event to incident lifecycle management in accordance with defined processes.

• Sr. Network Ops Control Specialist responsibility is oriented towards proactively managing, maintaining efficient operating states of Infrastructure & insuring continuity of Services; and responding to critical incidents & problems that impact these.

• The selected candidate must understand the overall relationship between infrastructure component to the Business & IT services.

• Critical incident follow-up in accordance with defined Crisis management processes.

• In case of Business Impact send notifications to IT users to know the current progress on outage.

• Drive a crisis call and value to drive quick service restoration.

• Excellent presentation skills to showcase IT operations to internal as well as external customers

• Working hours: General Shift or EMEA Shift (12:30 PM – 9:30 PM IST).

• Perform L1 troubleshooting of Network related issues.

• Coordinate with Vendor and get the network issue fixed.

REQUIRED SKILLS:

• Excellent verbal and written communication skills are required for interaction with a global team and Customers.

• 6-8 Years of experience in IT Infrastructure Operations and Monitoring

• Exposure to ITIL Framework & Change and Incident Management tools (preference will be given to someone with ITIL Foundation or Expert certification)

• Work independently with minimal supervision, normally receiving minimal instruction on day-to-work activities

• Strong analytical, multi-tasking & problem-solving skills

• Customer oriented attitude

• Any IT operations experience will be added advantage.

DESIRED (NICE-TO-HAVE) SKILLS:

• BMC Helix Operations Management (BHOM) or any monitoring tool.

• BMC Helix Service Management (BMC ITSM)

Our commitment to you!

BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU!

If after reading the above, You’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!

BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.

The annual base salary range represents the low and high end of the BMC salary range for this position. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs.

The range listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits.

At BMC, it is not typical for an individual to be hired at /near the top of the range. A reasonable estimate of the current range is INR 1,380,375 - INR 2,300,625.

(Returnship@BMC)

Had a break in your career? No worries. This role is eligible for candidates who have taken a break in their career and want to re-enter the workforce. If your expertise matches the above job, visit to https://bmcrecruit.avature.net/returnship know more and how to apply.

Min salary

1,380,375

Max salary

2,300,625