Senior Manager - Product Experience

Basic Information

Country:

Israel

State:

NA

City:

ISR Tel Aviv - Ogen Tower

Date published:

18-Feb-2021

Job ID:

29085

Travel Amount:

up to 10%

Description and Requirements

From core to cloud to edge, BMC delivers the software and services that enable over 10,000 global customers, including 84% of the Forbes Global 100, to thrive in their ongoing evolution to an Autonomous Digital Enterprise.
We are looking for a Senior Product Experience Manager to own customers journey within the BMC Control-M products and lead web application with larger business objectives as part of our digital transformation.

As a Senior Product Experience Manager, you will:
  • Lead the BMC Control-M Product Experience team
  • Drive the UX aspects in the Product Requirements and evaluate their technical solutions
  • Drive new user-onboarding: Focus on customer readiness and engagement; Automate walkthroughs and in-app guides, targeting personalized messages based on usage and feedback
  • Drive product adoption: Design segmented customer journeys; Understand and measure user behavior with retroactive product and user analytics; Employ tooltips to highlight features where and when needed
  • Demonstrated ability to understand and discuss technical requirements, negotiate options and evaluate new concepts with internal/external partners

Requirements:
  • Vast experience designing and developing mission critical applications 
  • Team management experience 
  • Experience developing Enterprise applications 
  • Experience in developing a culture of innovation to address core customer needs
  • Strong problem-solving abilities 
  • MBA – an advantage 

It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, age, national origin, physical or mental disability, history of disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, sexual orientation, veteran status, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors. 

If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.